Gulshan Kumar Vishwakarma
Bengaluru,Karnataka
Summary
Dedicated QA Engineer with experience in manual testing, bug tracking, and collaborating with teams to ensure product quality. Skilled in creating and executing test plans, documenting results, and supporting smooth product launches.
Overview
4
4
years of professional experience
Work History
QA Engineer
SparkCognition
01.2024 - Current
- Test Plan Creation: Ability to design simple and effective test plans to guide testing processes.
- Manual Testing: Proficient in executing manual tests to ensure product functionality and performance.
- Bug Identification & Reporting: Skilled in finding, documenting, and accurately tracking defects.
- Collaboration with Developers: Effective communication with development teams to resolve issues.
- User Experience Checks: Ensuring that the product meets usability and customer expectations.
- Coordinated with customer support teams to understand user complaints and prioritize testing efforts accordingly.
Technical Support Engineer
SparkCognition
04.2021 - 12.2023
- AI-based product support : Provided technical
support for AI-based products, specifically in the
Computer Vision domain, across web and mobile
platforms. - Multi-channel Support Management : Managed
multi-channel support interactions (e.g., email,
phone, chat), ensuring consistent service delivery
across all platforms and adapting
communication styles based on customer
preferences. - Project support : Worked on multiple large-scale
projects to support clients with their issues,
managing tickets using Zoho Desk, Salesforce,
HubSpot, and JIRA, ensuring timely resolution and
customer satisfaction. - Documentation and procedures : Assisted in
creating and maintaining documentation for
troubleshooting procedures and user guides,
enhancing team efficiency.
Education
B.com - Bachelor of Commerce
Mahatma Gandhi Kashi Vidyapith
Varanasi, India03-2021
Technical Skills
Manual Testing
Bug Tracking & Reporting
Basic Database Knowledge
Documentation
Quality Standards
Test Plan Creation
Ticketing Systems
Remote Desktop Tools
Power BI
Skills
- Attention to Detail : Ensuring thorough and accurate testing processes.
- Problem-Solving : Analyzing issues and finding effective solutions.
- Communication : Clear and effective interaction with team members and stakeholders.
- Time Management : Prioritizing tasks to meet deadlines.
- Teamwork : Supporting peers and contributing to shared project goals.
Timeline
QA Engineer
SparkCognition
01.2024 - Current
Technical Support Engineer
SparkCognition
04.2021 - 12.2023
B.com - Bachelor of Commerce
Mahatma Gandhi Kashi Vidyapith
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