Gulzar Singh
Pune
Summary
23+ years of overall work experience across Training Delivery, Team Management and Stakeholder Management. 17 years exclusive experience in Training Delivery and Training Leadership roles. Recognised as a valued partner to Business Leaders for creating & deploying Integrated Training & Development Plans, addressing skill gaps and building capabilities within a defined budget to develop best talent. Lead successful transitions of critical & complex Process from Training Strategy Planning, Knowledge Transfer to Subsequent Stabilisation; showed positive improvements on key metrics in all transitions and achieved desired business results/KPI’s. Administered the team in designing relevant & engaging training programs that equip staff with required skills to achieve organization’s quality, financial & customer service goals
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
24
24
years of professional experience
Work History
Training Head (BPS NHT)
Coforge BPS
Pune
10.2022 - Current
- Training Leadership: Head the training function across multiple Lines of Business (LOBs) for Coforge BPO, including Travel, Insurance, Banking, Cards, Retail, Healthcare, Title & Taxes.
- Budgeting & Forecasting: Formulate training budgets, forecast costs, and allocate resources in alignment with organizational planning and budgeting systems.
- Training effectiveness & Performance: Monitor training program effectiveness through pre/post assessments, on-the-job evaluations, 30-60-90 performance tracking post certification and business KPIs to ensure training translates into improved employee performance and measurable business outcomes.
- Stakeholder Collaboration: Partner with clients and internal teams to design customized digital learning solutions. Develop training plans, curricula, content documentation, and delivery strategies ensuring alignment with functional training and design objectives.
- Digital Transformation Leadership: Spearhead migration from traditional classroom training to digital-first learning ecosystems. Implement LMS platforms, e-learning modules, and virtual classrooms for global scalability.
- Knowledge Management Strategy: Establish a robust knowledge management framework ensuring accurate, updated, and well-structured documentation for all new processes across business units, guaranteeing operational readiness and business continuity.
- GCC Setup – setting up GCC training function for a leading banking client, working closely with onshore sme’s across multiple KT’s, compliance trainings and training academy setup within GCC.
- Implemented a Learning Management System (LMS) and built in-house content development capabilities, resulting in annual operational cost savings of $160K.
- Led the digital transformation of training programs, reducing training turnaround time (TAT) by 70% during the pre-process/domain phase and cutting classroom dependency by 70%, significantly improving efficiency and scalability.
- Implemented a digital platform to track the complete training lifecycle for all new hires—from hire to certification—ensuring transparency, efficiency, and real-time progress monitoring.
- Utilized various software and tools to streamline processes and optimize performance.
Vice President – Training (BU Head- Training – Shipping & Logistics)
WNS
Pune
01.2019 - 10.2022
- Formulating training budgets, forecasting costs & assigning numbers as per organisational planning and budgeting systems.
- Developing policies & procedures related to training program design, development of training plan, curriculum, documentation of content and delivery of training; ensuring that plan is in line with functional training & design strategy.
- Identifying training needs & gaps and planning training schedule to enhance knowledge & efficiency of employees.
- Bridging skill & process gaps and developing training content in tune with the requirements of management & business.
- Strategizing robust Knowledge Management Structure ensuring updated and well compiled documentation for all new processes across business, readiness to guarantee business continuity.
- Steering training operations and supervising the team to work on Talent Initiatives like Capability/Competency Building Programs.
- Providing coaching & performance development programs to direct reports to develop capability, facilitate skills development and build morale of the team with minimum attrition in team of direct reports.
- Collected and collated program feedback and carried out value added analysis for enhancing program effectiveness.
- Conceptualized and implemented need-based process modifications such as development of material, modules and processes of training after thorough analysis to enhance operational efficiency and optimize resource utilization.
- Analyzed feedback to improve the system of training delivery which helped improve future program delivery and effectiveness.
- Monitored, measured and reported staff training and development plans and achievements within agreed formats and timescales.
Training Delivery Head - West and South Zone
Wipro BPO
01.2011 - 10.2013
Manager - Training and Development
Wipro BPO
Pune, Bangalore and Chennai
01.2009 - 01.2011
Delivery Manager- Operations
Wipro BPO
12.2008 - 01.2009
Deputy Manager - Operations
Wipro BPO
11.2006 - 11.2008
Team Leader & Group Leader for DELL (Desktops/Portables)
Wipro BPO
10.2004 - 10.2006
Technical Facilitator/SME for DELL (Desktops)
Wipro BPO
09.2003 - 09.2004
Technical Support Associate for DELL (Desktops)
Wipro BPO
08.2002 - 08.2003
Education
Bachelor of Engineering - Production
Shivaji College of Engineering and Technology
Amravati 04.1997 - 01/2001
Skills
- Managerial
- Training & Development
- Training Need Analysis (TNA)
- Training Program Development
- Knowledge Transfer /Trainings
- Learning Management System
- Skills & Capability Building
- Budgeting & Resource Optimization
- Global Training Transitions
- RFPs / Training Solution Designing
- Digitization / E-Learning
- Client/ Vendor Engagements
- Team Leadership/ Motivation
Languages
- Hindi
- Punjabi
- English
- Hindi
- Punjabi
Personal Information
- Passport Number: Z-3100982
- Date of Birth: 11/06/77
Languages
English
Advanced
C1
Timeline
Training Head (BPS NHT)
Coforge BPS
10.2022 - Current
Vice President – Training (BU Head- Training – Shipping & Logistics)
WNS
01.2019 - 10.2022
Training Delivery Head - West and South Zone
Wipro BPO
01.2011 - 10.2013
Manager - Training and Development
Wipro BPO
01.2009 - 01.2011
Delivery Manager- Operations
Wipro BPO
12.2008 - 01.2009
Deputy Manager - Operations
Wipro BPO
11.2006 - 11.2008
Team Leader & Group Leader for DELL (Desktops/Portables)
Wipro BPO
10.2004 - 10.2006
Technical Facilitator/SME for DELL (Desktops)
Wipro BPO
09.2003 - 09.2004
Technical Support Associate for DELL (Desktops)
Wipro BPO
08.2002 - 08.2003
Bachelor of Engineering - Production
Shivaji College of Engineering and Technology
04.1997 - 01/2001