Gunakar Dash
Pune,Maharashtra
Overview
10
10
years of professional experience
Work History
Lead Associate-Transitional Quality
WNS Global Services Pvt. Ltd.
Pune, Maharashtra
01.2024 - Current
- Developed and maintained quality management systems, ensuring strict compliance with industry standards
- Conducted internal audits to identify process gaps and recommended improvements to streamline operations.
- Analyzed data to identify trends and formulated metrics to measure quality performance effectively
- Facilitated comprehensive training programmes to enhance quality awareness and skills amongst team members.
- Collaborated with cross-functional teams to implement impactful process Improvements
- Conducted root cause analysis investigations to identify and resolve critical quality issues.
- Participated in external audits, assisting in the maintenance of ISO 9001 certification.
- Led and mentored a team of quality control technicians, fostering a culture of excellence
Lead Associate-Ops
WNS Global Services Pvt. Ltd.
Pune, Maharashtra
01.2021 - 01.2024
- Led and managed a cross-functional team of 11 associates in hotel rate loading, inventory management, and package creation.
- Ensured seamless operations by verifying corporate and hotel rates within the GDS system.
- Developed and maintained key performance reports, providing insights for senior management and clients.
- Implemented effective process improvements that enhanced operational efficiency and reduced error rates.
Senior Associate
WNS Global Services Pvt. Ltd.
Pune, Maharashtra
12.2021 - 01.2024
- Managed airline fare loading and price comparison across GDS/CRS platforms, including Sabre and Amadeus.
- Assisted clients with rate-related inquiries, ensuring pricing accuracy and customer satisfaction.
Senior Associate
WNS Global Services Pvt. Ltd.
Pune, Maharashtra
01.2018 - 12.2018
- Conducted fare filings and quality checks for airline pricing across multiple GDS systems, ensuring compliance.
- Provided expert support in fare rule amendments and resolved pricing issues effectively.
Senior Associate - Quality
WNS Global Services Pvt. Ltd.
Pune, Maharashtra
04.2016 - 01.2018
- Performed 100% quality checks on hotel promotions in SAP, ensuring adherence to standards.
- Developed and maintained error control measures through Root Cause Analysis (RCA) to minimize risk.
- Provided essential process training and ongoing support to team members, enhancing overall quality.
Associate (CSE)
Wipro BPS Ltd.
Pune, Maharashtra
06.2015 - 11.2015
- Managed billing and metering operations in SAP CRM, ensuring accurate energy readings.
- Ensured precise invoicing for electricity and gas customers, facilitating customer satisfaction.
Timeline
Lead Associate-Transitional Quality
WNS Global Services Pvt. Ltd.
01.2024 - Current
Senior Associate
WNS Global Services Pvt. Ltd.
12.2021 - 01.2024
Lead Associate-Ops
WNS Global Services Pvt. Ltd.
01.2021 - 01.2024
Senior Associate
WNS Global Services Pvt. Ltd.
01.2018 - 12.2018
Senior Associate - Quality
WNS Global Services Pvt. Ltd.
04.2016 - 01.2018
Associate (CSE)
Wipro BPS Ltd.
06.2015 - 11.2015
Similar Profiles
Akshay RawadeAkshay Rawade
Lead Associate at WNS Global Services Pvt. Ltd.Lead Associate at WNS Global Services Pvt. Ltd.
Nirupma SahjetaNirupma Sahjeta
Assistant Manager at WNS Global Services Pvt. Ltd.Assistant Manager at WNS Global Services Pvt. Ltd.
Abhishek PareekAbhishek Pareek
Actuarial Analyst at WNS Global Services Pvt. LtdActuarial Analyst at WNS Global Services Pvt. Ltd
SARAVANAN VSARAVANAN V
Lead Associate at WNS Global Services Pvt LTD (Clients: First Abu Dhabi Bank (FAB) / Commercial Bank of Dubai (CBD), UAE)Lead Associate at WNS Global Services Pvt LTD (Clients: First Abu Dhabi Bank (FAB) / Commercial Bank of Dubai (CBD), UAE)
Prachi AroraPrachi Arora
Associate Software Developer at GlobantAssociate Software Developer at Globant