Gunakar Dash
Pune,Maharashtra
Overview
10
10
years of professional experience
Work History
Lead Associate-Transitional Quality
WNS Global Services Pvt. Ltd.
Pune, Maharashtra
01.2024 - Current
- Developed and maintained quality management systems, ensuring strict compliance with industry standards
- Conducted internal audits to identify process gaps and recommended improvements to streamline operations.
- Analyzed data to identify trends and formulated metrics to measure quality performance effectively
- Facilitated comprehensive training programmes to enhance quality awareness and skills amongst team members.
- Collaborated with cross-functional teams to implement impactful process Improvements
- Conducted root cause analysis investigations to identify and resolve critical quality issues.
- Participated in external audits, assisting in the maintenance of ISO 9001 certification.
- Led and mentored a team of quality control technicians, fostering a culture of excellence
Lead Associate-Ops
WNS Global Services Pvt. Ltd.
Pune, Maharashtra
01.2021 - 01.2024
- Led and managed a cross-functional team of 11 associates in hotel rate loading, inventory management, and package creation.
- Ensured seamless operations by verifying corporate and hotel rates within the GDS system.
- Developed and maintained key performance reports, providing insights for senior management and clients.
- Implemented effective process improvements that enhanced operational efficiency and reduced error rates.
Senior Associate
WNS Global Services Pvt. Ltd.
Pune, Maharashtra
12.2021 - 01.2024
- Managed airline fare loading and price comparison across GDS/CRS platforms, including Sabre and Amadeus.
- Assisted clients with rate-related inquiries, ensuring pricing accuracy and customer satisfaction.
Senior Associate
WNS Global Services Pvt. Ltd.
Pune, Maharashtra
01.2018 - 12.2018
- Conducted fare filings and quality checks for airline pricing across multiple GDS systems, ensuring compliance.
- Provided expert support in fare rule amendments and resolved pricing issues effectively.
Senior Associate - Quality
WNS Global Services Pvt. Ltd.
Pune, Maharashtra
04.2016 - 01.2018
- Performed 100% quality checks on hotel promotions in SAP, ensuring adherence to standards.
- Developed and maintained error control measures through Root Cause Analysis (RCA) to minimize risk.
- Provided essential process training and ongoing support to team members, enhancing overall quality.
Associate (CSE)
Wipro BPS Ltd.
Pune, Maharashtra
06.2015 - 11.2015
- Managed billing and metering operations in SAP CRM, ensuring accurate energy readings.
- Ensured precise invoicing for electricity and gas customers, facilitating customer satisfaction.
Timeline
Lead Associate-Transitional Quality
WNS Global Services Pvt. Ltd.
01.2024 - Current
Senior Associate
WNS Global Services Pvt. Ltd.
12.2021 - 01.2024
Lead Associate-Ops
WNS Global Services Pvt. Ltd.
01.2021 - 01.2024
Senior Associate
WNS Global Services Pvt. Ltd.
01.2018 - 12.2018
Senior Associate - Quality
WNS Global Services Pvt. Ltd.
04.2016 - 01.2018
Associate (CSE)
Wipro BPS Ltd.
06.2015 - 11.2015
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