Guna Sai Chalamalasetti
Senior Associate | Developer | IVR
Bangalore
Summary
Experienced Senior Associate with proven expertise in kore.ai, Spring boot microservices, Java, and JavaScript. Skilled in developing, testing, and deploying AI Chat Bots and software solutions. Seeking a challenging role where my strong technical skills and proficiency in software engineering practices can contribute to achieving project goals and enhancing team collaboration.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Senior Associate
PwC
11.2024 - Current
- Built end-to-end conversational flows (dialog tasks, NLP intents, and entity recognition) to automate mobile service activations and mobile payments, improving customer experience and reducing manual support.
- Applied AI-powered insights to analyze large datasets, generate test cases, and validate logic flows, ensuring higher accuracy in development.
- Configured and monitored Kore.ai analytics dashboards to track customer journeys, optimize dialog performance, and improve containment rates.
- Collaborated with cross-functional teams (business, operations, and technical) to gather requirements, design scalable solutions, and meet project deadlines.
- Recognized for delivering innovative chatbot solutions that enhanced customer satisfaction, and reduced operational costs.
Associate
COGNIZANT
10.2022 - 11.2024
- Build Rest API's Using Spring Boot for Micro Services, Develop New User-Facing Features
- Version Control Using GitHub, Jenkins, Openshift
- AI Chat Bot development using kore.ai for IVR,Web SDK Channels resulting in
improvement of user experience reduced customer service cost by 30% - Led the migration of various application from cloud foundry to redhat openshift platform using Quay to store Docker images, Argocd to deploy images to openshift.
- Received recognitions from superiors and clients for the quality of work and products delivered
- Implemented Agile/Scrum processes, participated in code reviews, and provided constructive feedback to team members
- Translated business requirements into technical design specifications and executed development projects from inception to delivery
Programmer Analyst
COGNIZANT
07.2021 - 10.2022
- Worked along with team to build UI application to integrate into the Client Website
- Experience in designing and developing test automation tools and executing automation scripts
- Ability to collaborate with stakeholders to gather requirements and develop design documents
- Proactive in identifying dependencies and contributing to end-to-end testing scenarios
- Skilled in monitoring system/product/service for issues and initiating corrective actions
- Continuous learner, adapting to new trends and technologies to improve product efficiency and reliability
Programmer Analyst Trainee
COGNIZANT
07.2020 - 07.2021
- Completed institution-based training in Genesys Cloud, Cisco, Amazon Connect Applications and various coding languages
- Qualified for next role through various technical assessments
Education
Bachelor of Technology - Electrical And Electronics Engineering
Vellore Institute Of Technology
Vellore, TamilNadu 06.2016 - 06.2020
Skills
Java
Certification
Kore.ai Virtual Assistant Platform developers Advanced Training
Accomplishments
- HONOR AWARDS , Best associate Award (03/2022)
- Best associate Award Seeking data, building knowledge
Timeline
Senior Associate
PwC
11.2024 - Current
Associate
COGNIZANT
10.2022 - 11.2024
Programmer Analyst
COGNIZANT
07.2021 - 10.2022
Programmer Analyst Trainee
COGNIZANT
07.2020 - 07.2021
Bachelor of Technology - Electrical And Electronics Engineering
Vellore Institute Of Technology
06.2016 - 06.2020