Guna Sai Chalamalasetti
Senior Associate | Developer | IVR
Bangalore
Summary
Experienced Senior Associate with proven expertise in kore.ai, Spring boot microservices, Java, and JavaScript. Skilled in developing, testing, and deploying AI Chat Bots and software solutions. Seeking a challenging role where my strong technical skills and proficiency in software engineering practices can contribute to achieving project goals and enhancing team collaboration.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Senior Associate
PwC
11.2024 - Current
- Built end-to-end conversational flows (dialog tasks, NLP intents, and entity recognition) to automate mobile service activations and mobile payments, improving customer experience and reducing manual support.
- Applied AI-powered insights to analyze large datasets, generate test cases, and validate logic flows, ensuring higher accuracy in development.
- Configured and monitored Kore.ai analytics dashboards to track customer journeys, optimize dialog performance, and improve containment rates.
- Collaborated with cross-functional teams (business, operations, and technical) to gather requirements, design scalable solutions, and meet project deadlines.
- Recognized for delivering innovative chatbot solutions that enhanced customer satisfaction, and reduced operational costs.
Associate
COGNIZANT
10.2022 - 11.2024
- Build Rest API's Using Spring Boot for Micro Services, Develop New User-Facing Features
- Version Control Using GitHub, Jenkins, Openshift
- AI Chat Bot development using kore.ai for IVR,Web SDK Channels resulting in
improvement of user experience reduced customer service cost by 30% - Led the migration of various application from cloud foundry to redhat openshift platform using Quay to store Docker images, Argocd to deploy images to openshift.
- Received recognitions from superiors and clients for the quality of work and products delivered
- Implemented Agile/Scrum processes, participated in code reviews, and provided constructive feedback to team members
- Translated business requirements into technical design specifications and executed development projects from inception to delivery
Programmer Analyst
COGNIZANT
07.2021 - 10.2022
- Worked along with team to build UI application to integrate into the Client Website
- Experience in designing and developing test automation tools and executing automation scripts
- Ability to collaborate with stakeholders to gather requirements and develop design documents
- Proactive in identifying dependencies and contributing to end-to-end testing scenarios
- Skilled in monitoring system/product/service for issues and initiating corrective actions
- Continuous learner, adapting to new trends and technologies to improve product efficiency and reliability
Programmer Analyst Trainee
COGNIZANT
07.2020 - 07.2021
- Completed institution-based training in Genesys Cloud, Cisco, Amazon Connect Applications and various coding languages
- Qualified for next role through various technical assessments
Education
Bachelor of Technology - Electrical And Electronics Engineering
Vellore Institute Of Technology
Vellore, TamilNadu 06.2016 - 06.2020
Skills
Java
KoreAI Chatbot Development
Javascript
IVR
Spring Boot Microservices
Healthcare
Maven
Jira
SQL
Dynatrace
Rabbitmq
Kafka
Quay
Jenkins
ArgoCD
OpenShift
Docker
Gitlab
Certification
Kore.ai Virtual Assistant Platform developers Advanced Training
Accomplishments
- HONOR AWARDS , Best associate Award (03/2022)
- Best associate Award Seeking data, building knowledge
Timeline
Senior Associate
PwC
11.2024 - Current
Associate
COGNIZANT
10.2022 - 11.2024
Programmer Analyst
COGNIZANT
07.2021 - 10.2022
Programmer Analyst Trainee
COGNIZANT
07.2020 - 07.2021
Bachelor of Technology - Electrical And Electronics Engineering
Vellore Institute Of Technology
06.2016 - 06.2020