Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Guna Sai Chalamalasetti

Guna Sai Chalamalasetti

Senior Associate | Developer | IVR
Bangalore

Summary

Experienced Senior Associate with proven expertise in kore.ai, Spring boot microservices, Java, and JavaScript. Skilled in developing, testing, and deploying AI Chat Bots and software solutions. Seeking a challenging role where my strong technical skills and proficiency in software engineering practices can contribute to achieving project goals and enhancing team collaboration.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work History

Senior Associate

PwC
11.2024 - Current
  • Built end-to-end conversational flows (dialog tasks, NLP intents, and entity recognition) to automate mobile service activations and mobile payments, improving customer experience and reducing manual support.
  • Applied AI-powered insights to analyze large datasets, generate test cases, and validate logic flows, ensuring higher accuracy in development.
  • Configured and monitored Kore.ai analytics dashboards to track customer journeys, optimize dialog performance, and improve containment rates.
  • Collaborated with cross-functional teams (business, operations, and technical) to gather requirements, design scalable solutions, and meet project deadlines.
  • Recognized for delivering innovative chatbot solutions that enhanced customer satisfaction, and reduced operational costs.

Associate

COGNIZANT
10.2022 - 11.2024
  • Build Rest API's Using Spring Boot for Micro Services, Develop New User-Facing Features
  • Version Control Using GitHub, Jenkins, Openshift
  • AI Chat Bot development using kore.ai for IVR,Web SDK Channels resulting in
    improvement of user experience reduced customer service cost by 30%
  • Led the migration of various application from cloud foundry to redhat openshift platform using Quay to store Docker images, Argocd to deploy images to openshift.
  • Received recognitions from superiors and clients for the quality of work and products delivered
  • Implemented Agile/Scrum processes, participated in code reviews, and provided constructive feedback to team members
  • Translated business requirements into technical design specifications and executed development projects from inception to delivery

Programmer Analyst

COGNIZANT
07.2021 - 10.2022
  • Worked along with team to build UI application to integrate into the Client Website
  • Experience in designing and developing test automation tools and executing automation scripts
  • Ability to collaborate with stakeholders to gather requirements and develop design documents
  • Proactive in identifying dependencies and contributing to end-to-end testing scenarios
  • Skilled in monitoring system/product/service for issues and initiating corrective actions
  • Continuous learner, adapting to new trends and technologies to improve product efficiency and reliability

Programmer Analyst Trainee

COGNIZANT
07.2020 - 07.2021
  • Completed institution-based training in Genesys Cloud, Cisco, Amazon Connect Applications and various coding languages
  • Qualified for next role through various technical assessments

Education

Bachelor of Technology - Electrical And Electronics Engineering

Vellore Institute Of Technology
Vellore, TamilNadu
06.2016 - 06.2020

Skills

Java

Certification

Kore.ai Virtual Assistant Platform developers Advanced Training

Accomplishments

  • HONOR AWARDS , Best associate Award (03/2022)
  • Best associate Award Seeking data, building knowledge

Timeline

Senior Associate

PwC
11.2024 - Current

Associate

COGNIZANT
10.2022 - 11.2024

Programmer Analyst

COGNIZANT
07.2021 - 10.2022

Programmer Analyst Trainee

COGNIZANT
07.2020 - 07.2021

Bachelor of Technology - Electrical And Electronics Engineering

Vellore Institute Of Technology
06.2016 - 06.2020
Guna Sai ChalamalasettiSenior Associate | Developer | IVR