Summary
Overview
Work History
Education
Skills
Consulting Experience
Languages
Timeline
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Guncha Dhir

New Delhi

Summary

Experienced Account Manager with expertise in client management, issue resolution, and relationship-building, consistently driving revenue growth and client acquisition.

Overview

5
5
years of professional experience

Work History

Customer Success Account Manager

Adobe
Noida
01.2025 - Current
  • Directed the full customer success and sales lifecycle for a portfolio of ~5,000 accounts, overseeing onboarding, renewals, upsells, and retention with zero Account Management Associate support — a fully self-owned book of business.
  • Built and converted a $1.3M+ pipeline, achieving 115% of sales targets and earning Top Performer recognition in both quarters.
  • Closed multiple multi-year deals, securing long-term recurring revenue and reducing churn risk across key segments.
  • Created new revenue streams by uncovering cross-sell and upsell opportunities beyond the core product set, significantly increasing per-account value.
  • Spearheaded high-impact client retention strategies, resolving at-risk cases and preserving high-value contracts.
  • Handpicked to mentor a pilot team transitioning from traditional outreach to product-led CTA sales motions, resulting in faster decision cycles and improved lead-to-deal conversion.
  • Streamlined disorganized sales operations, establishing structured workflows and reporting mechanisms that improved internal visibility and decision-making.

Account Manager

Cvent
Gurugram
01.2024 - 01.2024
  • Managed full-cycle sales for enterprise accounts, developing targeted campaigns that drove a $2M pipeline and converted $250K into revenue within a short tenure.
  • Converted 65% of $0 accounts into paying clients through tailored outreach strategies and consultative selling.
  • Surpassed quarterly quotas, ending the year ahead of YTD targets.
  • Closed multi-year agreements with 5–10% YoY growth, boosting account lifetime value and securing 15–20% Total Opportunity Revenue Increase (TORI).
  • Recognized as Rookie of the Month in the first quarter for rapid performance ramp-up.

Sales Development Representative

Adobe
New Delhi
10.2021 - 12.2023
  • Generated demand via 60–80 outbound calls per day combined with strategic email and LinkedIn prospecting, leading to record-setting lead volumes.
  • Exceeded quotas dramatically — 347% in 2022 and 212% in 2023 — through disciplined pipeline management and multi-channel engagement.
  • Created and optimized sales sequences that increased reply rates and shortened sales cycles.
  • Served as first-line consultant for prospects, identifying needs and shaping solutions aligned with their event strategies.

Research Analyst

Purple Quarter
Bangalore
03.2021 - 09.2021
  • Partnered with the Sales Director to design end-to-end research roadmaps for high-stakes executive search, aligning senior leadership expectations with market realities.
  • Developed data collection systems that fed into predictive models, directly improving lead generation accuracy and accelerating deal closures.
  • Played a key role in strategic hiring for 40+ top-tier Indian and global tech companies, including Ola, WalmartLabs, BrowserStack, Juspay, and Setu.
  • Produced competitive intelligence reports that informed client acquisition strategies, enhancing Purple Quarter’s positioning in the tech talent market.

Sales Consultant

Cannabliss
New Delhi
08.2020 - 02.2021
  • Led face-to-face negotiations with C-level executives to secure high-value partnerships and expand Cannabliss’ market presence.
  • Designed marketing plans and promotional strategies tailored to high-impact accounts, resulting in improved customer retention.
  • Resolved operational bottlenecks in delivery and after-sales service, ensuring smooth client experiences.
  • Introduced new product lines that captured additional market share.

Education

Master of Arts - Conflict Analysis And Peace Building

Jamia Millie Islamia
New Delhi
01-2019

Bachelor of Arts - Journalism (Hons)

Delhi University
New Delhi

Skills

  • Customer Success Strategies
  • Sales Lifecycle Management
  • Revenue Generation
  • Account Retention
  • Pipeline Development
  • Relationship Building

Consulting Experience

  • Public Relations Consultant – The Communication Council, Delhi
    Developed and executed PR strategies, managed high-profile media relationships, and brought in new accounts.
  • Public Relations Consultant – PR Professionals, Gurgaon
    Managed client portfolios in education, real estate, and F&B sectors, delivering measurable campaign results.
  • Client Servicing Consultant – Hear Pictures, New Delhi
    Coordinated production projects, managed creative campaigns, and nurtured client relationships.
  • Production Consultant – Fever FM, Delhi
    Produced content, managed on-air talent, and developed sponsorship pitches that secured new advertisers.
  • Production Consultant – ISHQ 104.8 FM (Earlier Oye FM), Noida
    Edited and curated content, engaged listeners, and delivered production enhancements that improved audience retention.

Languages

Hindi
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2

Timeline

Customer Success Account Manager

Adobe
01.2025 - Current

Account Manager

Cvent
01.2024 - 01.2024

Sales Development Representative

Adobe
10.2021 - 12.2023

Research Analyst

Purple Quarter
03.2021 - 09.2021

Sales Consultant

Cannabliss
08.2020 - 02.2021

Master of Arts - Conflict Analysis And Peace Building

Jamia Millie Islamia

Bachelor of Arts - Journalism (Hons)

Delhi University

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Guncha Dhir