Gunda Sharanya
Power bi Developer
Hyderabad
Summary
Experienced Power BI professional with expertise in data analysis, visualization, and business intelligence. Proficient in all aspects of Power BI, including data modeling, DAX, and Power Query. Recognized for problem-solving abilities and analytical mindset. Committed to meeting tight deadlines while consistently delivering high-quality code. Self-motivated and respectful team player skilled at finding reliable software solutions. Well-versed in importing and designing, offering expertise in Power Query and DAX. Fluent in English and experienced in collaborating with cross-cultural, global teams. Ready to utilize my expertise to make a meaningful impact.
Overview
7
7
years of professional experience
Work History
Power BI Developer
Optum Global Solutions
10.2021 - Current
- Developed and maintained Power BI dashboards and reports to track key performance metrics, resulting in a 20% increase in data-driven decision-making
- Collaborated with cross-functional teams to gather requirements and translate business needs into technical solutions using Power BI
- Optimized data models and queries to improve report performance and efficiency
- Conducted training sessions to educate team members on Power BI best practices and techniques.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Technical support
Sutherland Global Services
07.2020 - 08.2021
- Provide technical support via phone, email, chat, and remote assistance to clients and end-users
- Diagnose and troubleshoot hardware, software, and network issues efficiently and accurately
- Document technical support interactions and solutions in our ticketing system
- Escalate unresolved issues to the appropriate internal teams or third-party vendors for further investigation and resolution.
Customer service representative
Sykes
12.2019 - 07.2020
- Handle inbound customer inquiries via phone, email, chat, and social media channels
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate teams when necessary
- Document customer interactions and maintain accurate records in our CRM system
- Empathetic and patient attitude towards customers' needs and concerns
- Flexibility to work in a fast-paced and dynamic environment, including evenings, weekends, and holidays as needed.
Associate Technical support
Tech Mahindra pvt
09.2017 - 06.2018
- Provide technical support via phone, email, chat, and remote assistance user of MasterCard products and services
- Diagnose and troubleshoot hardware, software, and network issues related to MasterCard transactions and payment processing
- Document technical support interactions and solutions in our ticketing system, ensuring accurate and detailed records
Education
Data engineer -
Simplilearn
01.2022
Bachelor's of Engineering -
Vignan institute of technology for women's
04.2016
Skills
- Communication
- Time Management
- Fast Learner
- DAX
- Communication Skills
- Data Modeling
- Power Query
- SQL
- Data Analysis
- DAX
- Microsoft Excel
- Microsoft Power BI
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 in the development of Call Statistics for team performance
Languages
Telugu
English
Hindi
Personal Information
Title: Power bi developer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work from home optionFlexible work hoursWork-life balanceSoftware
SQL
Interests
Learning new skills
Exploring new BI tools
Timeline
Power BI Developer
Optum Global Solutions
10.2021 - Current
Technical support
Sutherland Global Services
07.2020 - 08.2021
Customer service representative
Sykes
12.2019 - 07.2020
Associate Technical support
Tech Mahindra pvt
09.2017 - 06.2018
Data engineer -
Simplilearn
Bachelor's of Engineering -
Vignan institute of technology for women's
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