Rakesh N
Hyderabad
Summary
At Hyundai, I leveraged my exceptional communication and technical knowledge to enhance service productivity and customer satisfaction. By resolving complaints efficiently and mentoring staff, I significantly improved service quality and operational efficiency. My expertise in process improvements and client rapport led to a noticeable increase in repeat business and positive customer feedback.
Overview
5
5
years of professional experience
Work History
Service Advisor
Hyundai
Hyderabad
09.2019 - 01.2025
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints in an efficient and courteous manner.
- Provided top quality control and eliminated downtime to maximize revenue.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Participated in ongoing training activities related to automotive technology advancements.
- Mentored junior team members and managed employee relationships.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Oversaw warranty counseling process to manage expense controls.
- Supported sales team members to drive growth and development.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
Education
B.Tech - Engineering
HITAM College Of Technology And Management
Hyderabad 04-2019
Board Of Intermediate -
Sri Gaythri Junior College
Hyderabad04-2015
Board Of Secondary Education -
Triveni Talent School
Hyderabad04-2013
Skills
- Listening skills
- Client rapport
- Complaint resolution
- Clerical support
- Excellent communication
- Reporting and documentation
- Process improvements
- Staff education and training
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Service Advisor
Hyundai
09.2019 - 01.2025
B.Tech - Engineering
HITAM College Of Technology And Management
Board Of Intermediate -
Sri Gaythri Junior College
Board Of Secondary Education -
Triveni Talent School
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