Gundeep Kaur
Surrey
Summary
To work in highly competitive driven organization with good scope for Self-improvement and to achieve success in career through knowledge, skills and devotion for organization. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Walmart
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Lecturer (Accountancy)
Guru Harkrishan Public School
02.2018 - 02.2023
- Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
- Promoted collaboration among students through group projects and presentations, fostering teamwork and communication skills.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Served as a mentor to new faculty members, offering guidance on classroom management and lesson planning techniques.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
Working experience Under CA
CA Rohit Nagpal
05.2017 - 01.2018
- Enhanced funding success by conducting thorough research and identifying appropriate grant opportunities.
- Collaborated with program managers to develop compelling proposals, increasing the organization''s awarded funds.
- Managed grant application process efficiently, ensuring timely submission and tracking of all materials.
- Established strong working relationships with funders and stakeholders, fostering trust in the organization''s mission and goals.
Accountant
Kirat Traders
01.2016 - 04.2017
- Increased efficiency by streamlining accounting processes and implementing new financial software.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
Education
Masters in Business Administration (MBA) -
University Canada West
Vancouver BC Canada Master Microsoft Excel -
LinkedIn Learning
06.2023
Sql -
Mimo
05.2023
Master of Commerce -
Maharshi Dayanand (PG)college
Sri Ganganagar Rajasthan India 2017
Bachelor of Commerce -
shri Attam Vallabh Jain college
Sri Ganganagar Rajasthan India 2015
Php Certification - Computers
Et&t
2014
O Level - Computers
Et&t
2013
Senior secondary education -
Guru Nanak girls sen. Sec. school
Sri Ganganagar Rajasthan India 04.2012
Ccc Certification - Computers
Et&t
2012
Skills
- Good at accounting
- Business ethics knowledge
- MS excel use
- Hardworking and Loyal
- Fluent in English
- Volunteer in several social groups
- Time management and engagement
- An analytical and logical approach to problem solving
- Spuriously focused on requirements of results
- Team as well as individual work ability
- Responsible for handling cash and accounts
- Perfect communication skills in English, Hindi and Punjabi
- Ability to prioritize and handle different task at one time
- Report Generation
- Information Security
- Data Collection
- Product Knowledge
- Appointment Scheduling
Professional Development
- Course on computer concept
- O level
- PHP
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Walmart
06.2023 - Current
Lecturer (Accountancy)
Guru Harkrishan Public School
02.2018 - 02.2023
Working experience Under CA
CA Rohit Nagpal
05.2017 - 01.2018
Accountant
Kirat Traders
01.2016 - 04.2017
Masters in Business Administration (MBA) -
University Canada West
Master Microsoft Excel -
LinkedIn Learning
Sql -
Mimo
Master of Commerce -
Maharshi Dayanand (PG)college
Bachelor of Commerce -
shri Attam Vallabh Jain college
Php Certification - Computers
Et&t
O Level - Computers
Et&t
Senior secondary education -
Guru Nanak girls sen. Sec. school
Ccc Certification - Computers
Et&t
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