Gunderao Patil
Bengaluru
Summary
Results-driven service advisor with expertise in customer handling and technical diagnostics. Known for analytical thinking and leadership in ensuring timely resolutions and high-quality service delivery.
Overview
1
1
year of professional experience
Work History
OLA SERVICE ADVISOR
OLA COMPANY
BANGALORE
06.2024 - Current
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Creating JOB CARD and closing JOB CARD by Salesforce ID.
- Customer Handling
- Technician knowledge in repairing all major and minor works.
- Advanced Diagnostic and Software Computer Knowledge.
Education
Bachelor of Engineering - Mechanical Engineering
Dr. Ambedkar Institute of Technology
Bangalore08-2024
Skills
- Customer service
- Analytical and critical thinking
- Supervision and leadership
- Time management
- Data entry
- Problem solving
- Team collaboration
- Problem-solving
- Leadership
- Friendly, positive attitude
Languages
Kannada
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Timeline
OLA SERVICE ADVISOR
OLA COMPANY
06.2024 - Current
Bachelor of Engineering - Mechanical Engineering
Dr. Ambedkar Institute of Technology