Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Guneet Kaur

Guneet Kaur

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

9
9
years of professional experience

Work History

Merchant Care Specialist

Shipbob India Pvt Ltd
10.2022 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided prompt and courteous service to customers via phone, email, and chat.

Sr. Associate (Contractual)

WNS Global Services Pvt Ltd.
02.2022 - 08.2022
  • Developed and executed Google Ads campaigns to support business objectives.
  • Generated weekly performance reports for clients detailing campaign results.
  • Provided strategic recommendations based on data analysis to improve overall ROI of campaigns.
  • Worked closely with clients throughout the entire lifecycle of their Google Ads campaigns from onboarding to launch and post-launch optimizations and management.

Business Development Executive

Ameri Power Pvt Ltd.
03.2018 - 01.2022
  • Developed and implemented strategies for expanding customer base and increasing sales.
  • Provided leadership, guidance, motivation, and training to staff members as needed.
  • Built strategic partnerships with vendors and suppliers for better pricing agreements.

Senior Collections Specialist

American Express India Pvt Ltd
06.2015 - 02.2018
  • Reviewed delinquent accounts and initiated contact with customers to collect payment.
  • Ensured timely collection of payments by phone, email, or mail.
  • Negotiated repayment plans with customers as needed.
  • Processed credit card payments through online portal system.

Education

BCom. (Dropout) - Commerce

Delhi University
South Campus
01-2012

High School Diploma -

Vivekanand Academy
Gurgaon
01-2011

Skills

  • Complaint Handling
  • Online Chat Support
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Email Etiquette
  • Salesforce CRM
  • Payment Processing

Accomplishments

  • https://www.linkedin.com/posts/shipbob_guneet-kaur-merchant-care-specialist-life-ugcPost-7166103816919052288-sKhH?utm_source=share&utm_medium=member_desktop

Languages

English
First Language

Timeline

Merchant Care Specialist

Shipbob India Pvt Ltd
10.2022 - 08.2024

Sr. Associate (Contractual)

WNS Global Services Pvt Ltd.
02.2022 - 08.2022

Business Development Executive

Ameri Power Pvt Ltd.
03.2018 - 01.2022

Senior Collections Specialist

American Express India Pvt Ltd
06.2015 - 02.2018

BCom. (Dropout) - Commerce

Delhi University

High School Diploma -

Vivekanand Academy

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Guneet Kaur