Guneet Kaur

• Working within a Waterfall delivery model to gather, document, and validate detailed business requirements for system changes and BAU enhancements
• Act as a key liaison between business stakeholders and IT teams to support BAU operations for the XL Global Claims application.
• Assist in System Integration Testing (SIT), UAT (User Acceptance Testing) and post-release validations for small system fixes and enhancements contributing to a 100% error-free deployment rate in recent release cycles.
• Manage incident and issue resolution, including root cause analysis and validation of fixes to ensure minimal disruption to claims processing.
• Ensured sign-offs at every phase to maintain compliance with the structured Waterfall process
• Prepare and maintain business requirement documents (BRDs) and user guides for application end users.
• Collaborate with the AMS team to support and maintain the Balance and Control Report, focusing on identifying and resolving claim amount discrepancies.
• Perform data validation and reconciliation between claims transactions and financial systems to ensure accuracy and alignment.
• Transitioning from Waterfall to Agile methodology, participating in early Agile adoption efforts within the team.
• Working closely with the Product Owner and Scrum Master to refine the product backlog and prioritize user stories aligned with business goals.
• Actively learning and adopting Agile tools such as JIRA and Confluence to manage tasks, document requirements, and track progress.

• Performed end-to-end CAT modeling and exposure analysis for multiple insurance Lines of Business (LOBs) including General Property, Workmen Compensation, Livestock, Marine, and Crisis Management.
• Showcased proficiency in utilizing various Catastrophic modeling software's like RMS, Risk Link, Risk Modeler and In house tools like Exposure Modeling Platform, Pace (Salesforce Workflow tool), Underwriting Platforms (Frames, Genius etc.)
• Facilitated smooth transitions of the new business initiatives and established the Middle Market segment in Casualty business. Started off with 1 FTE which gradually increased to 1.75 FTE by the end of 2024.
• Worked with GT team and Project Management team as a Product Analyst to successfully complete the initial phase of Hydro Tool Project. Meeting the technical requirements, provide support beyond normal operations and collaborate closely with the team to complete subsequent phases of the project.
• Leadership of a team in both dotted line reporting structure and higher capacity setups.
• Empowered team members by providing them with the opportunities to organize training sessions, fostering skill development and promoting a culture of knowledge sharing.
• Conducted conference calls with clients on regular basis to ensure the smooth functioning of the process and circulating updates in the team.
• Supported Onshore stakeholders and ERM team for various testing to standardize the process and eliminate the not so required tasks.

Achievements:

• Exposure Modeling Platform (EMP): Served as CAT Modeling SME in implementing EMP to automate SOV data and modeling instruction conversion into RMS format, improving efficiency and accuracy across LOBs.
• Portfolio rate: Identified a significant portfolio reporting omission for WC and collaborated with the onshore teams to improve and standardize the portfolio capture rate
• MOF BOT: Collaborated with the automation team to transit the Modeling Overview Form BOT, resulting in enhanced performance, fewer errors, and increased speed. Implemented same in our Poland team for their Energy Line of Business.
• TEX Tool: The idea of this project emerged when team was struggling to pull CAT Guidance Model from various databases. Worked as a Project Initiator & Owner and in collaboration with global stakeholders and colleagues, successfully implemented the TEX Tool, leading to a streamlined creation of CAT Guidance Model with lesser manual efforts.