Summary
Overview
Work History
Education
Skills
Technical Summary
Certification
Timeline
Generic

Guneet Singh

Delhi

Summary

Seasoned business professional with over a decade of expertise specializing in finance operations, adept team leadership, and cultivating strong client and stakeholder relationships. Demonstrated success in driving financial efficiencies, optimizing processes, and delivering exceptional results in dynamic environments. Passionate about fostering collaboration and innovation to achieve organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager – Financial Management

JLL
07.2021 - Current
  • Currently working as Assistant manager with JLL and part of the US lease Admin team, leading a team of over twenty resources, including Analysts, Senior analysts and Specialists
  • Manage client lease portfolios, mailbox and document workflow along with account leads
  • Review and approve monthly reporting package, which include critical date, portfolio summary reporting, Variance reporting and payment files in timely and accurate manner
  • Complete all duties of an account oversight with a focus on delivering cost avoidance and Cost savings for our clients
  • Documenting business processes, training and mentoring new team members, audit of work performed by new team members
  • Work closely with internal Stakeholders to resolve any issues
  • Deliver reporting for Monthly Quality checks, KPI and Account Stats
  • As a team manager ensure operational activities are performed within the agreed and stipulated timelines
  • Deliver excellent client services to build & develop effective relationships with key stakeholders
  • Coordination and Collaboration with Onshore teams to streamline client services.

Assistant Manager

Genpact India
07.2013 - 06.2021
  • Joined Genpact as process developer, later promoted as Management Trainee in 2016 and Assistant Manager in 2018
  • Lead the team of over fifteen professionals managing AP/P2P operations including Invoice processing, T&E (Employee Reimbursement), Corp & Purchase card, customer service, Supplier maintenance, Procurement (gate keeping and order management) for US based clients
  • Managing the daily operations and activities of AP/P2P team
  • Managing monthly SLA metrics CPIs & KPIs, and ensure they are met with the defined targets
  • Preparation of performance dashboard and reporting, monthly discussion with key stakeholders for governance
  • Managed successful implementation of new technologies and process automations (including Oracle Cloud, Ariba, concur, and new imaging tool and workflow systems) and served as the primary “go-to” troubleshooter on these new systems to foster an environment of continuous improvement
  • Contributed towards process improvement, submitted few lean ideas which propelled efficiency gains and significant time savings
  • Supervise daily AP payment (domestic and international) in different currencies and modes i.e ACH, Check & Wire
  • Manage pay cycle reconciliations, matching bank reports to ERP payment registers, resolution to outstanding checks, payment rejections or any other discrepancies
  • Monthly performance assessment and calculation of variable incentive for team
  • Handling escalation along with specific requests from business stakeholders
  • Prepare and revise SOP’s/Scripts for the business to ensure the process documents are up to date
  • Review the audits being performed internally and by onshore teams to provide brief feedback to the team and explaining regarding performance evaluation and key development areas for their best outcome
  • Overlook daily production dashboards are prepared and sent for review to business owner and addressing queries on daily basis
  • Managing team leaves, shrinkage & attritions to ensure sufficient coverage across all areas in team and operations are managed smoothly
  • Evaluate and hire new resources as per requirement
  • Creating a good working atmosphere and motivating the team members with continuous engagement
  • Complete yearly performance appraisals and share feedback with the team along with setting personal and performance goals.

CRM Practitioner

IBM Daksh Business Process Services
08.2012 - 07.2013
  • Worked as customer service representative for QuickBooks Canada
  • Playing the role of a technical support & customer service representative (semi-tech) for one of the leading accounting software in world
  • Learned about the technical troubleshooting of the software and assisting customer with their queries associated with billing, support, upgrades, new products, activation of products, product discounts
  • Also exploring sales opportunity to new and existing customers for product upgrades and support services.

Education

Bachelor of Business Administration -

Guru Gobind Singh Indraprastha University Delhi
01.2012

Higher Secondary and Secondary Schooling -

Kamal public school (CBSE) New Delhi
01.2009

Skills

    Operations Management

    Team Leadership

    Stakeholder Management

    Employee Performance Evaluation

    Team Motivation

    Project Management Abilities

    Strategic Planning

    Business Administration

    Compliance Understanding

    Customer Experience

    Interpersonal Skills

Technical Summary

  • Oracle R12 & Oracle Cloud
  • TIPS Ariba
  • Concur
  • OVLA
  • QuickBooks (All versions)
  • MS Office (Word, Excel, PowerPoint)
  • PeopleSoft
  • Pega

Certification

  • Lean Six Sigma
  • Operations Excellence

Timeline

Assistant Manager – Financial Management

JLL
07.2021 - Current

Assistant Manager

Genpact India
07.2013 - 06.2021

CRM Practitioner

IBM Daksh Business Process Services
08.2012 - 07.2013

Bachelor of Business Administration -

Guru Gobind Singh Indraprastha University Delhi

Higher Secondary and Secondary Schooling -

Kamal public school (CBSE) New Delhi

Similar Profiles

CREATE PROFILE
Guneet Singh