GUNGUN KATHURIA
GURUGRAM
Summary
Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
3
3
years of professional experience
Work History
TEAM LEADER,OPERATIONS
CANADA GOOSE
TORONTO
12.2023 - 01.2025
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Sales and Marketing Manager
ROOTS
TORONTO
12.2022 - 11.2023
- Negotiated deals with vendors and suppliers for procuring necessary resources at competitive prices.
- Developed and implemented effective sales strategies to increase market share.
- Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
Customer Support Executive
AMAZON
H&M VIRTUAL SERVICES PVT.LTD.
05.2022 - 11.2022
- Collaborated with colleagues to resolve complex customer queries.
- Managed customer accounts using CRM software tools.
- Responded to customer inquiries via phone, email and chat.
Education
MBA - Financial Services
Manipal University
Jaipur, India07-2027
BBA - Financial Services
CENTENNIAL COLLEGE
TORONTO, CANADA09-2024
High School Diploma -
ST.MICHAELS SR SEC SCHOOL
GURUGRAM,INDIA03-2022
Skills
- Team leadership
- Effective communication
- Work Planning and Prioritization
- Client communication
- Relationship building
- Team supervision
- Call center operations
- Leading team meetings
- Key performance indicators
- Client support
- POS system troubleshooting
Timeline
TEAM LEADER,OPERATIONS
CANADA GOOSE
12.2023 - 01.2025
Sales and Marketing Manager
ROOTS
12.2022 - 11.2023
Customer Support Executive
AMAZON
05.2022 - 11.2022
MBA - Financial Services
Manipal University
BBA - Financial Services
CENTENNIAL COLLEGE
High School Diploma -
ST.MICHAELS SR SEC SCHOOL
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