Summary
Overview
Work History
Education
Skills
Timeline
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Praveen Lodhi

New Delhi

Summary

Dynamic Key Account Manager with a proven track record at Roamy Internet Services, adept in customer service management and data analysis. Excelled in fostering strong client relationships and spearheading process improvements, significantly enhancing operational efficiency. Known for exceptional communication and team leadership skills, consistently exceeding sales targets and operational benchmarks. Skilled Visa Counselor with experience in immigration law and visa application processes. Familiarity with reviewing, verifying, and processing various visa applications provides strong foundation for understanding regulatory requirements across multiple countries. Strengths include keen attention to detail, effective customer service skills, and ability to coordinate with various parties to ensure efficient process completion. Previous work has resulted in streamlined visa application procedures and improved customer satisfaction ratings.

Overview

7
7
years of professional experience

Work History

Visa Counselor

ATLYS INDIA PVT LTD
NEW DELHI
02.2025 - Current
  • Managed customer inquiries relating to their visa status via phone calls, emails, or online chat messages.
  • Maintained accurate records of all cases processed in accordance with established guidelines.
  • Explained visa requirements, procedures, and regulations to applicants during interviews.
  • Depth of knowledge of multiple countries, such as the USA, Canada, Schengen, and other E-visa countries.
  • Determined eligibility for visa issuance based on country-specific immigration laws and regulations.
  • Responsible for documenting all aspects of the immigration and visa process.
  • Provide consultation for immigration with a high level of professionalism.
  • Act as the single point of contact for clients with respect to queries and documentation.
  • To manage all the information provided by the client accurately and correctly, prepare and check all documents.
  • Supporting clients to obtain visas and other documentation required.

Key Account Manager

Roamy Internet Services
New Delhi
06.2024 - Current
  • Conducted regular account reviews to identify areas of improvement and develop action plans.
  • Resolved customer issues in timely manner through effective communication and collaboration with internal departments.
  • Implemented process improvements that increased efficiency in managing key accounts.
  • Analyzed competitors' offerings and market positioning to ensure company's products remained competitive.
  • Attended industry events and conferences to network with potential clients and stay informed about market trends.
  • Exceeded sales and key performance metrics for assigned accounts.
  • Accomplished multiple tasks in a fast-paced environment.
  • Reviewed visa applications for completeness and accuracy.
  • Collaborated with colleagues in other departments to resolve complex cases or address potential threats.

Deputy Manager of Operations

VFS GLOBAL SERVICES PVT LTD
New Delhi
03.2023 - 03.2024
  • Established positive and effective communication among Management and High Commission to reduce miscommunications, and missed deadlines and provide them information of daily acceptance of Visa applications on regular basis.
  • Auditing of the Visa application for PAN India to ensure the quality of applications in order to prevent SLA's.
  • Approving the refunds raised by the customers through company websites or Embassy refunds and make sure that the TAT is maintained.
  • Enhanced customer satisfaction by addressing issues promptly and implementing service improvements.
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Assessed risks associated with various aspects of operations, implementing mitigation plans when necessary.
  • Led process improvement projects that resulted in increased efficiency and reduced waste within the operations department.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and client to assist lower-level employees and maintain excellent customer service.
  • Opening New appointment slots for the entire Schengen region as per embassy instructions.
  • Providing information on slot availability for different Schengen countries and monitoring the daily traffic on the website.

Process Specialist

IDP EDUCATION INDIA
Gurugram
07.2022 - 03.2023
  • Assisting the counsellor on admission requirements for various institutions in UK & Canada.
  • Preparing the daily productivity reports for quality check and maintaining the records.
  • Maintaining C4C(internal module for maintaining the Admission records of the students).
  • Enrollement of new student in various colleges and Universities as per their choice of course & intake.

Senior Operations Officer

VFS GLOBAL SERVICES
New Delhi
02.2018 - 07.2022
  • Accepting visa applications and handling their queries.
  • Auditing the applications from PAN India.
  • Preparing Consolidated fee-list, Retrieval reports, Refund tracker, VAS reports and Scanning reports.
  • Initiating refunds and adjustments of VISA fees.
  • Training new staff about the entire process and delegate the work accordingly.
  • Monitoring the hygienes of accepting applications and ensuring the smoothness of the process.
  • Ensuring all checks in the absence of Deputy Manager.
  • Assisting in multiple missions such as: Switzerland, Portugal, Malta, Iceland and Austria.
  • Communicating with outstation team to ensure the proper circulation of the applications.

Education

Bachelor Of Commerce(hons.) -

University of Delhi
New Delhi, India
10.2020

High School Diploma -

Sarvodaya Vidyalaya
New Delhi, India
05.2015

Skills

  • Great communication skills
  • Problem Solver
  • Strong client relationships skills
  • Audit preparation
  • Team Leadership skills
  • Adaptability
  • Customer Service Management
  • Data Management
  • Visa processing
  • Case management
  • Time management
  • Attention to detail
  • Client consultation

Timeline

Visa Counselor

ATLYS INDIA PVT LTD
02.2025 - Current

Key Account Manager

Roamy Internet Services
06.2024 - Current

Deputy Manager of Operations

VFS GLOBAL SERVICES PVT LTD
03.2023 - 03.2024

Process Specialist

IDP EDUCATION INDIA
07.2022 - 03.2023

Senior Operations Officer

VFS GLOBAL SERVICES
02.2018 - 07.2022

Bachelor Of Commerce(hons.) -

University of Delhi

High School Diploma -

Sarvodaya Vidyalaya

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Praveen Lodhi