Gunjan Amlani
Jabalpur
Summary
Results-oriented Operations Executive with one year of hands-on experience in diverse operational functions. Proficient in documentation, mail handling, Salesforce, onboarding engines, and merchant onboarding, with current focus on Paytm integration. Skilled in leveraging Excel for data analysis and reporting. Committed to optimizing processes and driving business growth through meticulous attention to detail and a proactive approach to problem-solving.
Overview
1
1
year of professional experience
Work History
Operations Support Associate
SrcomSoft Pvt Ltd
06.2023 - 07.2024
- Company Overview: Paytm
- Conducted merchant KYC verification during the onboarding process, ensuring compliance with regulatory requirements
- Managed Anti Money Laundering (AML) procedures by meticulously reviewing transactions and conducting thorough investigations to detect and prevent fraudulent activities
- Configured TIDs (Terminal IDs) using Boss Panel, optimizing system settings for enhanced operational efficiency
- Utilized MS Excel to prepare and analyze data, facilitating informed decision-making and process improvements
- Efficiently handled email correspondence, providing timely responses and maintaining effective communication channels with stakeholders
- Collaborated with cross-functional teams to streamline operational workflows and enhance overall productivity
- Actively participated in team meetings to discuss ongoing challenges, propose solutions, and implement best practices
- Contributed to the training and development of new team members, ensuring a smooth transition and consistent adherence to company protocols
- Proven ability to deliver exceptional customer service through email and chat platforms, ensuring customer satisfaction
- Managed a high volume of customer inquiries via email and live chat
- Paytm
Education
B.COM - Computer Application
St. Aloysius College Autonomous
Jabalpur09.2024
Higher Secondary -
St. Norbert's G H S School
Jabalpur05.2022
Skills
Ms-Excel
Accomplishments
Tally ERP9 Accounting and Cpct, 06/01/21 - 09/01/21
Languages
Hindi
English
Hobbies and Interests
- Traveling
- Reading
- Painting
- Writing
Projects
Anti Money Laundering (AML) Simulation, 02/01/24, 04/01/24, Developed a web-based documentation management system to streamline organization, storage, and retrieval processes., Implemented user-friendly interfaces and advanced search functionalities for efficient document access., Integrated version control and permission settings to ensure data integrity and security., Monitored system performance and gathered feedback for continuous optimization.
Timeline
Operations Support Associate
SrcomSoft Pvt Ltd
06.2023 - 07.2024
B.COM - Computer Application
St. Aloysius College Autonomous
Higher Secondary -
St. Norbert's G H S School
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