Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Awards
Projects
Timeline
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Gunjan Arora

Greater Faridabad

Summary

Accomplished Delivery Leader with 15+ years of experience driving success in complex, global programs (managed services & value-added partnerships). Managed a multi-million dollar engineering portfolio (USD 12M+) and led a team of 350 globally dispersed team members. Proven track record of exceeding customer expectations through:
Strategic Customer Engagement: Led strategic engagements with key customers, focusing on digital transformation journeys, RGT (Run-Grow-Transform) initiatives, and pre-sales support.
Delivery Excellence: Championed Agile methodologies, design-thinking, and DevOps to deliver high-quality enterprise systems across diverse domains (automotive, e-commerce, healthcare, etc.).
Agile Leadership & Transformation: Acted as an Agile Leader and Digital Transformation Consultant, fostering a culture of continuous improvement and rapid learning within teams.
Highly Effective Team Management:
Mentored, trained, and motivated high-performing teams, fostering career development through ongoing feedback.
Played a key role in implementing 4DX (4 Disciplines of Execution) for organization-wide adoption.
Values-Driven Leadership:
Strong believer in "passion for excellence," "fail fast, learn faster," "lead by influence," and continuous improvement.
Committed to a learning mindset, valuing potential over experience and recognizing the importance of the journey alongside the destination.
Recognized Strengths:
High professional standards, big-picture vision, and keen analytical and problem-solving skills.
Proactive communicator with a process-driven approach and a focus on operational excellence.

Overview

16
16
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Delivery Manager

Publicis Sapient
Gurgaon
5 2016 - Current
  • Directed the successful delivery of 12-15 critical projects as a Delivery Manager, acting as the single point of contact (SPOC) for clients. This client-facing role fostered strong relationships, leading to a [quantifiable increase, e.g., 10%] in client satisfaction and contributing to securing new business opportunities.
  • Led a high-performing team of 15 Project Managers and managed vendors, ensuring all projects aligned with client objectives and strategic goals. Owned the financial health of the entire portfolio, implementing effective budget management and controls that resulted in a [positive financial outcome, e.g., consistent on-time delivery within budget].
  • Streamlined project delivery through efficient resource allocation, staffing all accounts with internal and external resources. Adept at identifying and mitigating risks, acting as the escalation point for all projects and ensuring smooth project closures.

Project Manager

Annik Technologies (now-Capgemini)
10.2015 - 05.2016
  • Worked as Delivery Manager for data analytics projects, where I was responsible for the end-to-end delivery of several key initiatives. Successfully led a team of data analysts and data engineers in building a customer churn prediction model, resulting in a 15% reduction in customer churn. I'm proficient in managing projects using Agile methodologies and familiar with tools like SQL and Tableau.

Project Manager / Team lead

PC Solutions Pvt. Ltd.
11.2013 - 10.2015
  • Delivered exceptional project management for domestic clients, managing their Microsoft portfolios as a single point of contact (SPOC). Successfully grew business with these clients while overseeing daily delivery tasks. Notable clients include Hero Motors, Dr. Lal PathLabs, and Sony Entertainment. Fostered strong stakeholder relationships through regular face-to-face meetings and clear communication updates.
  • Directed and supervised team of 40+ engaged in Development and QA activities

Business Analyst / Associate Project Manager

Ennovate Software
07.2009 - 11.2013
  • As a Business Analyst, I was responsible for product documentation, workflow analysis, and collaborating with clients on product enhancements. I leveraged user story mapping to gather client requirements and translated them into clear specifications for developers. My analysis of user feedback led to a 20% increase in product adoption
  • As an Associate Project Manager, I streamlined day-to-day operations by effectively managing communication between developers and clients. This resulted in a [quantifiable improvement, e.g., 15% reduction in communication delays]. I also gained valuable insights into project planning by shadowing senior project managers during HLP and MLP phases. Additionally, I was responsible for creating comprehensive status reports (e.g., weekly/monthly) to keep stakeholders informed of project progress."

Subject Matter Expert / Business Analyst

Convergys India
06.2008 - 07.2009
  • As a Subject Matter Expert (SME) for , I provided comprehensive support to users. This included troubleshooting technical issues, developing training materials, and answering user questions. My in-depth knowledge of the product helped to improve user satisfaction by quantifiable improvement, e.g., 20% reduction in support tickets]

Education

Bachelor of Engineering (Computer Science) -

BSAITM, Maharishi Dayanand University
Faridabad
01.2005 - 06.2008

Diploma (Information Technology) -

Govt. Polytechnic For Women, Chandigarh Board of Technical Education
Faridabad
07.2002 - 06.2005

Skills

Agile (Scrum, Kanban), Waterfall, Hybrid approaches, SDLC,

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Certification

Generative AI Overview for Project Managers from PMI in January 2024

Personal Information

  • Date of Birth: 01/03/87
  • Nationality: Indian
  • Visa Status: UK Business Visa

Awards

  • Facilitated Engaging with Openness initiative at Publicis Sapient in November 2022.
  • Spearheaded the Partnering for Client Impact program at Publicis Sapient in April 2022.
  • Received the Agile Leadership Award at Publicis Sapient in April 2021.
  • Achieved the Best Project Manager Award in March 2017 at Publicis Sapient.
  • Recognized with the Leadership Spotlight Award in November 2014 at PC Solutions.
  • Received the Ennovate Innovations Award in October 2010 at Ennovate.
  • Successfully expanded a client Staff Augmentation engagement from 10 to 30 FTEs within 6-7 months through effective client management and deliveries.
  • Optimized planned Gross Margin with a 14% increment by continuously reducing Cost of Goods Sold (COGS) throughout the year.
  • Implemented Scaled Agile (SAFe) ways of working in a high-scale product development team, achieving a 30% increase in overall velocity within 8-10 weeks.
  • Played a key role in Business Development, collaborating with sales executives, and instrumental in winning multimillion-dollar projects.
  • Initiated the Technology Sharing & Distribution (TSD) Process for reusing micro components across multiple feature teams and tracks, leading to optimization of the development process.

Projects

SHOP Portfolio (UK), ASDA (United Kingdom)- AEM Project, Digital Business Transformation for ASDA and decommissioning the complete system from Walmart, AEM is used as the content management solution for the client, also the adobe analytics is used for analytics piece., 40 Lloyds Bank UK, Lloyds Credit and Debit control Systems, To Automate the transaction monitoring, customized reporting dashboards, compliance and regulatory integration and implementation of Fraud detection and prevention, 40+ KIA MOTORS-Europe, KIA Motors Europe- Adobe Ecommerce Project, Digital Business Transformation for KIA and roll out across all Europe, Implementation of GDPR in Germany and across all Europe also- AEM was used as the content management system for KIA, 30+ Bunnings, Bunnings Australia, Digital Business Transformation for Bunnings in Australia and NZ, 60+ Microsoft, Microsoft CRM (Internal Project of MS), Development work- new requirements in CRM, 20+

Timeline

Project Manager

Annik Technologies (now-Capgemini)
10.2015 - 05.2016

Project Manager / Team lead

PC Solutions Pvt. Ltd.
11.2013 - 10.2015

Business Analyst / Associate Project Manager

Ennovate Software
07.2009 - 11.2013

Subject Matter Expert / Business Analyst

Convergys India
06.2008 - 07.2009

Bachelor of Engineering (Computer Science) -

BSAITM, Maharishi Dayanand University
01.2005 - 06.2008

Diploma (Information Technology) -

Govt. Polytechnic For Women, Chandigarh Board of Technical Education
07.2002 - 06.2005

Delivery Manager

Publicis Sapient
5 2016 - Current
Gunjan Arora