Gunjan Bhatia
Karnal
Summary
Food and beverage attendant with extensive experience at Boston Group of Hospitality, recognized for exceptional guest service and adaptability in high-pressure environments. Proficient in ingredient preparation and committed to maintaining rigorous hygiene standards. Consistently transforms challenges into positive guest experiences, enhancing overall satisfaction.
Overview
4
4
years of professional experience
Work History
Service Operations Manager
Boston Group Britannia Ltd
Missisauga
02.2023 - 01.2026
- Managed daily service operations and ensured smooth workflow efficiency.
- Facilitated team meetings to align on goals and address operational challenges.
- Provided feedback on process improvements based on customer feedback.
- Resolved escalated customer issues in a timely manner while maintaining high levels of satisfaction.
- Conducted regular training sessions for new hires on customer service best practices.
- Managed daily workflow of customer service team members.
Customer Service Representative
Boston Group Britannia Ltd
Missisauga
10.2021 - 01.2023
- Delivered exceptional customer service in high-pressure dining settings to enhance guest satisfaction.
- Swiftly resolved customer complaints to improve dining experiences.
- Assisted in training new staff on essential food safety and service protocols.
- Collaborated with management to streamline operations during busy periods for improved service efficiency.
- Coordinated promotional events by organizing displays and serving samples to boost customer engagement.
- Ensured full compliance with alcohol service regulations to mitigate risks of overserving or underage consumption.
Education
Bachelor of Hospitality And Tourism Management - Hospitality
Seneca College
Toronto, ON01-2023
Skills
- Customer relationship management
- Complaint resolution
- Effective communication
- Team collaboration
- Training and development
- Time management
- Critical thinking
- Food safety compliance
- Event promotion
Timeline
Service Operations Manager
Boston Group Britannia Ltd
02.2023 - 01.2026
Customer Service Representative
Boston Group Britannia Ltd
10.2021 - 01.2023
Bachelor of Hospitality And Tourism Management - Hospitality
Seneca College