Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

GUNJAN CHAUDHARY

Gurgaon

Summary

Strategic leader with over 3 years of experience in business operations and strategic development. Achieved a 30% revenue increase through SAAS demand analysis and a 40% improvement in CRM user adoption rates. Proficient in Salesforce, leading to a 10% rise in marketing conversion rates and a 15% reduction in marketing expenditure variances. Proven leader in business reviews, resulting in a 15% increase in lead conversions. Committed to driving business growth through data-driven decision-making and cross-functional collaboration.

Overview

4
4
years of professional experience

Work History

Senior Executive - Finance Operations

Exotel, Gurugram
Gurgaon, HR
09.2023 - 05.2024


  • Ensured data accuracy and completeness in both marketing and CRM databases, achieving data accuracy rate of 75% and maintaining database completeness score of 80%
  • Utilized Tableau for advanced data visualization, providing insightful dashboards for real-time monitoring
  • Tracked and analyzed marketing campaign performance, achieving 10% increase in conversion rates through optimized technology utilization and 15% reduction in marketing expenditure variances against budget allocations
  • Developed and maintained quarterly revenue forecasts within tolerable ranges, achieving forecast accuracy of +/- 5% and gradually reducing tolerable range to less than 2% by Q1 of FY 25.

Operations Specialist

Procol, Gurugram
Gurgaon, HR
09.2022 - 08.2023
  • Led business reviews, presented metrics to Founder’s office for data-driven decisions
  • Collaborated on a team performance dashboard, enhancing productivity and eliminating bottlenecks.
  • Developed revenue analysis dashboards, identifying trends and areas for improvement
  • Conducted SAAS demand analysis, optimizing product offering, and increasing revenue by 30%
  • Provided training sessions for marketing and sales teams, resulting in 20% improvement in CRM user adoption rates and 25% increase in lead conversion rates
  • Utilized Salesforce tools for reporting and analytics, enhancing operational efficiency and CRM.

Operations Associate

UpGrad
Noida, UP
11.2021 - 08.2022
  • Analyzed and transformed data for reporting and KPI tracking
  • Managed CRM (Lead Squared) and produced sales team reports using Google Sheets and MS Excel
  • Created sales process dashboards in company reporting systems
  • Oversaw weekly, monthly, and quarterly dashboard production, sparking management discussions.

Strategic Alliance and Partnerships

UpGrad
Noida, UP
08.2021 - 11.2021
  • Monitoring partner-generated lead performance, engaging with counselors, and optimizing lead conversion
  • Negotiating favorable partnership agreements to align with business goals and strategies for mutual benefit

Business Development Associate

BYJU’S
Bengaluru, KA
06.2020 - 07.2021
  • Autonomously handled entire product sales cycle: pitched to customers, managed document verification, and facilitated pay- ment processing for transactions..

Education

B.Sc. - Chemistry

The Maharaja Sayajirao University

Skills

  • Revenue/Sales Operations Management
  • Business Strategy Development
  • Data Analysis & Reporting Process Improvement
  • Cross-functional Collaboration
  • CRM Administration
  • Pipeline Management Forecasting
  • Planning Performance Metrics Tracking
  • Market Research
  • Google Suite
  • Salesforce
  • Process Improvement
  • Power BI
  • Tableau

Timeline

Senior Executive - Finance Operations

Exotel, Gurugram
09.2023 - 05.2024

Operations Specialist

Procol, Gurugram
09.2022 - 08.2023

Operations Associate

UpGrad
11.2021 - 08.2022

Strategic Alliance and Partnerships

UpGrad
08.2021 - 11.2021

Business Development Associate

BYJU’S
06.2020 - 07.2021

B.Sc. - Chemistry

The Maharaja Sayajirao University

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