Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Significant Highlights
Timeline
Generic

GUNJAN CHAWLA

Mohali

Summary

Dynamic Territory Manager with a proven track record at Cars24 Services Pvt Ltd, excelling in cross-functional collaboration and operational excellence. Skilled in negotiation and people management, I have successfully trained teams to enhance sales efficiency and customer satisfaction, driving significant business growth through strategic initiatives and effective leadership.

Overview

11
11
years of professional experience

Work History

Territory Manager

Cars24 Services Pvt Ltd (Franchise)
Zirakpur
12.2024 - 06.2025
  • Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
  • Collaborated with cross-functional teams such as marketing and finance to achieve organizational goals.
  • Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
  • Monitored the performance of franchisees, providing guidance and support when necessary.
  • Resolved conflicts between corporate headquarters and individual franchises.

Cluster Manager

Weddingz.in By Oyo
Chandigarh
11.2023 - 07.2024
  • Trained and mentored sales representatives on effective sales techniques, so as to increase sales efficiency.
  • Managed a team of sales representatives across venues.
  • Analyzed customer data to identify trends and develop targeted sales strategies.
  • Regular training of venue managers should be provided, and they should be held accountable for their career growth.
  • Work with the corporate marketing team to ensure your venues are marketed.
  • Negotiated contracts with vendors, suppliers, partners, and customers.

Area Sales Manager

Cars24 Services Pvt. Ltd.
Chandigarh
03.2021 - 11.2023
  • Responsible for interpreting sales and pricing policies to departmental personnel and customers.
  • Accountable for recruiting and hiring top-level talent to add value and expertise to sales department.
  • Closing lucrative sales deals using strong negotiation and persuasion skills.
  • Resolving customer issues quickly to close deals and boost client satisfaction.
  • Monitoring sales team performance and providing effective training to help reach targets.

Sr. Sales Associate/ Yard Manager

Cars24 Services Pvt. Ltd.
Chandigarh
04.2019 - 03.2021
  • Identified customer needs, determined best vehicle options and negotiated prices.
  • Followed up with customers regarding their satisfaction with purchased vehicles.
  • Advised customers on financing options, extended warranties and other services.
  • Completed paperwork and documentation for sales transactions including contracts, warranties and registration forms.
  • Provided guidance to sales staff regarding best practices when dealing with customers inquiring about used car inventory.
  • Conducted regular inspections of vehicles in inventory to ensure quality standards were met.

Assistant General Manager/Captain (Re-joined)

OYO Rooms
Chandigarh
12.2018 - 03.2019
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Ensured staff followed regulations and policies by closely monitoring operations, and provided extra training and assistance to underachievers.

Assistant General Manager

OYO Rooms
Chandigarh
10.2016 - 06.2018
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Ensured staff followed regulations and policies by closely monitoring operations, and provided extra training and assistance to underachievers.
  • Ensured that customer service standards were met or exceeded at all times.

Cluster Manager Operations

OYO Rooms
Chandigarh
07.2015 - 10.2016
  • Closely monitored stock levels to ensure orders and deliveries met operational needs whilst minimizing possible waste.
  • Used exceptional communication and relationship-building skills to develop positive, professional relations with staff and customers.
  • Proactively engaged with customers to better understand needs and deliver excellent service.

Duty Manager

Metro Hotel
Chandigarh
06.2014 - 06.2015
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Set goals for department and supported employees in meeting expectations.
  • Trained employees in essential job functions and oversaw cross-functional department with team of 5 personnel.
  • Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
  • Led front desk service handling reservations, check-ins and check-outs.
  • Managed food and beverage teams delivering in-room and dining services.

Education

Bachelor of Science - H&HA

CIHM&CT
Chandigarh
01.2014

Higher Secondary - Physics, Chemistry & Math

Govt Model Sr Sec School
Chandigarh
03.2011

Secondary - Regular subjects

DAV Public School
panchkula
03.2009

Skills

  • Multitasking ability
  • Cross-functional collaboration
  • Quick learner
  • Problem solving
  • Operational excellence
  • Customer service
  • Business development
  • Management skills
  • Negotiation expertise
  • Leadership qualities
  • Sales proficiency
  • Operations management
  • Communication skills
  • People management
  • Inventory management
  • Logistics management

Languages

  • English
  • Hindi
  • Punjabi

Personal Information

  • Date of Birth: 01/24/93
  • Place of Birth: Chandigarh

Significant Highlights

  • Won certificate for keeping the lowest unhappy in 2016.
  • Successfully won certificate for best performance in achieving the maximum delight in 2017.
  • Won certificate for top AGM of the hub in 2017.
  • Won certificate for the OPS FLAG BEARER of the hub in 2017.
  • Declared Best Sales Manager North And East

Timeline

Territory Manager

Cars24 Services Pvt Ltd (Franchise)
12.2024 - 06.2025

Cluster Manager

Weddingz.in By Oyo
11.2023 - 07.2024

Area Sales Manager

Cars24 Services Pvt. Ltd.
03.2021 - 11.2023

Sr. Sales Associate/ Yard Manager

Cars24 Services Pvt. Ltd.
04.2019 - 03.2021

Assistant General Manager/Captain (Re-joined)

OYO Rooms
12.2018 - 03.2019

Assistant General Manager

OYO Rooms
10.2016 - 06.2018

Cluster Manager Operations

OYO Rooms
07.2015 - 10.2016

Duty Manager

Metro Hotel
06.2014 - 06.2015

Bachelor of Science - H&HA

CIHM&CT

Higher Secondary - Physics, Chemistry & Math

Govt Model Sr Sec School

Secondary - Regular subjects

DAV Public School

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GUNJAN CHAWLA