Gunjan Chhablani

• Successfully achieved and surpassed the assigned Branch Sales Targets.
• Adhered to operational guidelines and regulatory requirements.
• Delivered exceptional customer service by understanding and meeting customer needs with bank's range of financial products and services.
• Managed and monitored the performance of sales and relationship resources.
• Successfully managed complaint resolution process, adhering to specified guidelines and meeting strict TAT requirements while reducing customer attrition rates.
• Took on responsibility as custodian of vaults, overseeing all related process checks and serving as joint custodian for system administration and setup at the Branch
• Ensured hygiene in business parameters by implementing active and primary banking strategies, along with activating business enablers such as digital adoption.
• Consistently exceeded budget expectations for the branch.
• Achieved targets of TPP Life Insurance and General Insurance for the Branch.

• Performed routine audits of branch operations to identify areas for improvement.
• Monitored staff performance and provided feedback.
• Supervised daily activities of tellers, loan officers, and other personnel.

Provided excellent customer service by responding to inquiries in a timely and efficient manner.