Gunjan Chhangani
Nagpur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused student counselor with 3 years of success guiding students on academic and career decisions. Skilled at counseling students on methods for forging relationships and helping students to choose right career path. Driven to support long-term goal achievement by linking students to outside resources to enhance education and career prospects.
Overview
11
11
years of professional experience
Work History
Student Success Manager
Azent Overseas Education
12.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Helped students with selecting right universities and courses.
- Assisted students from application to visa process.
- Develop strategic relationship with potential partners to assist students better.
- Monitor and followup for required documents.
- Handle end to end enrollment cycle of the student.
- Working closely with team members across departments to ensure effective closure.
International Education Counsellor
Leap Scholar
02.2022 - 11.2022
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Empowered parents/guardians involvement in their children''s education via organizing educational workshops and providing resources on academic, career, and personal/social development.
- Coordinated with outside agencies to determine students receive appropriate services and resources.
- Identified and addressed concerns of incoming students and parents.
- Coordinated efforts with community organizations to provide additional resources for students facing various challenges.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Facilitated parent engagement through regular communication, informational sessions, and collaborative meetings to address student concerns.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Increased awareness of post-secondary options by organizing college and career readiness workshops and events.
- Advised students on educational, career and social opportunities.
- Provided resources to support students in achieving career goals.
- Analyzed student academic records to assess educational and career goals.
Senior Student Advisor
KC Overseas Education Pvt Ltd
09.2021 - 02.2022
- Enhanced student success by providing comprehensive academic and career advising services.
- Conducted regular evaluations of personal advising methods in order to make improvements and better serve the student population.
- Streamlined the student advising process by implementing a new appointment scheduling system.
- Provided resources to support students in achieving career goals.
- Monitored student progress to drive successful academic outcomes.
- Empowered students through counseling and skill-building exercises.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Assisted students in exploring and selecting career paths.
- Educated students on college admissions process and scholarship requirements.
- Planned and promoted career planning presentations, universities workshops.
Cabin Crew
Jet Airways Ltd
01.2017 - 06.2019
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Advised passengers of flight regulations to maximize safety and security.
- Responded to passenger emergencies to provide first aid.
- Completed pre-flight safety checks to reinforce passenger safety.
Customer Service Executive
Interglobe Aviation Ltd
01.2014 - 08.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Education
Skills
Ability to work under and cope up with pressure
Personal Information
- Date of Birth: 01/14/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Facilitated group therapy counseling for identified students to Outcome statement.
- Achieved Result through effectively helping with Task.
Timeline
Student Success Manager
Azent Overseas Education
12.2022 - Current
International Education Counsellor
Leap Scholar
02.2022 - 11.2022
Senior Student Advisor
KC Overseas Education Pvt Ltd
09.2021 - 02.2022
Cabin Crew
Jet Airways Ltd
01.2017 - 06.2019
Customer Service Executive
Interglobe Aviation Ltd
01.2014 - 08.2017
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