Gunjan Dhomne
Ramtek
Summary
To serve the organization with full dedication, hard work and continuously improving my knowledge base. Aspiring to combine broad background with strong technical skills to excel.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MS Associate Analyst
Altera Digital
Pune
08.2024 - Current
- Responded to service requests and incidents via phone, email, and ticketing system, ensuring timely resolution and user satisfaction.
- Diagnosed and resolved Citrix-related issues, including slow logins, session disconnects, and application launch failures, ensuring minimal downtime for users.
- Assisted with the installation, configuration, and troubleshooting of desktop computers, laptops, and peripheral devices.
- Provided support for Active Directory-related issues, troubleshooting, and resolving authentication problems and access issues.
- Documented issues and resolutions in the ticketing system, contributing to the knowledge base for future reference.
- Participated in team meetings and contributed to process improvements aimed at enhancing service delivery.
System Analyst Intern
Allscripts
Pune
01.2022 - 08.2023
- Managed and prioritized service requests and incidents, providing timely responses and resolutions to minimize downtime.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Documented all support activities and resolutions in ticketing tools such as SNOW and Remedy, ensuring accurate tracking and reporting.
- Provided training and guidance to other team members on effective SNOW ticket handling and incident management processes.
- Ensured compliance with service level agreements (SLAs) by monitoring ticket queues and escalating unresolved incidents.
Education
Bachelor of Engineering - Computer Technology
Kavikulguru Institute of Science And Technology
Ramtek04-2021
Skills
Hard Skills:
- Documentation
- Ticketing
- Networking
Techniques:
- Incident Management
- Remote Desktop
- System Administration
Tools and Software:
- SNOW
- Remedy
- MS office
Programming Languages:
- SQL Database
- Front-End: CSS, Bootstrap, HTML, JavaScript
Languages
English
Proficient (C2)
C2
German
Beginner (A1)
A1
Certification
- Web Development Course by Udemy
- Front-End Web Developer at TCR Innovation Mumbai, India.
Interests
- Cooking or baking
- Gardening
- Designer clothing or accessories
- Dancing
Timeline
MS Associate Analyst
Altera Digital
08.2024 - Current
System Analyst Intern
Allscripts
01.2022 - 08.2023
Bachelor of Engineering - Computer Technology
Kavikulguru Institute of Science And Technology