Summary
Overview
Work History
Education
Skills
Certification
Languages
KEY ACHIEVEMENTS
Languages
References
Timeline
Generic

Gunjan Gola

New Delhi

Summary

Operations Executive with hands-on experience in insurance and claims processing backend operations, maintaining a 100% error-free work streak over the past year. Specializing in operational management with expertise in Jira, QPS, and Case Manager. Demonstrated success in leading cross-functional teams and generating data-driven reports that enhance productivity. Strong analytical and organizational skills drive operational efficiency and excellence. Knowledgeable in Property & Casualty insurance operations, including policy lifecycle management and claims workflows, effectively aligning business needs with operational execution.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Junior Process Associate

Sun Life
Gurugram
07.2024 - 07.2025
  • Coordinated team activities via Jira, ensuring timely task completion and prompt resolution of roadblocks.
  • Tracked customer cases using Case Manager, facilitating issue resolution through departmental collaboration.
  • Compiled operational performance reports using Excel, highlighting key metrics for analysis and review.
  • Provided insights on process improvements to enhance operational workflows with Compass.
  • Monitored Quality Process Support (QPS) processes, gathering feedback to maintain compliance with company standards.
  • Collaborated cross-functionally to ensure seamless operations and adherence to company policies.

Back Office Executive

Wipro (Payroll of Pyramid IT Consulting Pvt Ltd)
Gurugram
10.2023 - 04.2024
  • Assisted in daily operations management tasks, including project updates in Jira and maintaining data on Excel and sharing with ops teams.
  • Supported customer case management and addressed client queries using Case Manager software.
  • Provided administrative support to the operations team, including preparing reports and documentation for senior executives.
  • Gained exposure to operational workflows and contributed to process improvement initiatives.

Education

Bachelor of Arts - Economics

Delhi University
Delhi
08.2021

Skills

  • QPS
  • Compass
  • Microsoft Office
  • Trello
  • Collaboration
  • Compliance monitoring
  • Customer collaboration
  • Quality assurance
  • Cross-functional teamwork
  • Operational analysis
  • Process improvement
  • Case management
  • Jira management
  • Excel reporting
  • Data tracking

Certification

  • Operations Prototyping (2024)
  • Lynda.com

Languages

ENGLISH: Proficient, HINDI: Native

KEY ACHIEVEMENTS

  • Quality Assurance: Maintained 100% accuracy and error-free performance on all JIRA cases, consistently delivering high-quality results within deadlines.
  • Process Optimization: Led a process optimization project that resulted in a 20% reduction in operational cycle time, improving overall team efficiency and reducing costs.
  • Cross-Department Collaboration: Successfully worked with cross-functional teams to align business processes, leading to a 10% improvement in the integration of client services.
  • Client Satisfaction: Played a key role in resolving client escalations, achieving a customer satisfaction rate of 95% by providing prompt and effective solutions.

Languages

English
First Language
Hindi
Proficient (C2)
C2

References

References available upon request.

Timeline

Junior Process Associate

Sun Life
07.2024 - 07.2025

Back Office Executive

Wipro (Payroll of Pyramid IT Consulting Pvt Ltd)
10.2023 - 04.2024

Bachelor of Arts - Economics

Delhi University

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Gunjan Gola