MS Office , SAP, Fidelio and IDS
Gunjan Gupta
Hotelier
Chennai Corp. Ward - 116
Summary
Dynamic Hotel Manager with a proven track record at Ginger by IHCL, driving a 30% increase in EBITDA through strategic planning and innovative marketing. Expert in guest relations management and team streamlining, fostering a collaborative environment that achieved an 86% NPS score while enhancing operational efficiency. Passionate about delivering exceptional guest experiences.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Hotel Manager
Ginger by IHCL , Tata Group
02.2024 - Current
- Developed and implemented sales & marketing strategies to promote hotel revenue which helps to achieved 30% of Ebitda and 18% PBT in 2024 - 2025 financial year.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale which has restricted to the attrition rate of 7% 2024 - 2025 financial year.
- Achieved 86% NPS score in 2024 - 2025 financial year. Tripadvisor ranking has been positioned to 45 from 67.
- Conducted regular Team performance evaluations, identifying areas for improvement and providing constructive feedback.
- Reduced operating expenses by negotiating with vendors and optimizing resource management from 70% to 63% in 2024 - 2025 financial year.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
- Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
- Oversaw day-to-day operations of 80 rooms hotel with staff of 43 employees.
- Regular training and follow ups taking on POSH and TCOC along with 1:1 interaction with team member for enhancing their mental health.
- 240 hrs of CSR activities completed during TATA volunteering week in 2024 -2025
Cinema Manager
PVR INOX PICTURES
07.2023 - 02.2024
- Created a positive work environment through effective communication and team-building activities that fostered employee engagement.
- Established strong relationships with local businesses through cross-promotions, boosting community presence and visibility.
- Led recruitment efforts to attract top talent for various positions, ensuring a high-caliber workforce dedicated to delivering excellent service and experiences.
- Enhanced revenue generation through creative marketing strategies and promotions that attracted new customers.
- Resolved escalated customer complaints diplomatically while maintaining a professional demeanor.
Hotel Manager
Ginger Hotel , Management Property
04.2022 - 06.2023
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Assisted with development and distribution of marketing materials for facility.
- Implemented successful strategies to increase customer satisfaction.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Operation Manager
Sinclairs Hotel and Resorts
10.2016 - 04.2022
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
Front Office Manager and Sales Manager
Sarovar Hotels
05.2012 - 10.2016
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Coached employees through day-to-day work and complex problems.
Assistant Manager Front Office
Accor Hotels, Novotel Hyderabad Airport
08.2008 - 04.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
GSA
The Park Hotel
05.2006 - 07.2008
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Education
MBA -
Jaipur University
Online 04.2001 -
BBA - Hotel Management
Viswabharti University
Siliguri, India 04.2001 -
BCOM - Accounts
North Bengal University
Siliguri, India 04.2001 -
Skills
Office and team streamlining
Guest accommodations
Guest services management
Guest experiences
Special event coordination
Strategic planning and analysis
Social media networking
Guest relations management
Property management systems
Software - SAP, Fidelio , IDS
Accomplishments
Best Employees at The Park , appreciation email from CEO of IHCL and Cluster GM.
Software
Timeline
Hotel Manager
Ginger by IHCL , Tata Group
02.2024 - Current
Cinema Manager
PVR INOX PICTURES
07.2023 - 02.2024
Hotel Manager
Ginger Hotel , Management Property
04.2022 - 06.2023
Operation Manager
Sinclairs Hotel and Resorts
10.2016 - 04.2022
Front Office Manager and Sales Manager
Sarovar Hotels
05.2012 - 10.2016
Assistant Manager Front Office
Accor Hotels, Novotel Hyderabad Airport
08.2008 - 04.2012
GSA
The Park Hotel
05.2006 - 07.2008
MBA -
Jaipur University
04.2001 -
BBA - Hotel Management
Viswabharti University
04.2001 -
BCOM - Accounts
North Bengal University
04.2001 -