Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
General ManagerWork Type
Full TimeLocation Preference
HybridLocation: Hyderabad, TGPuri, ORSiliguri, WBGuwahati, ASKolkata, WB
Open to relocation: Yes
Open To Work
Gunjan Gupta
Porbandar-Chhaya
Work Preference
Summary
Results-driven General Manager with strong experience in hotel operations, revenue growth, and team leadership. Proven ability to improve EBITDA, guest satisfaction, and operational performance. Skilled in strategic planning, financial control, and delivering high-quality guest experiences.
Overview
20
20
years of professional experience
Work History
General Manager
The Fern Residency – Series by Marriott
04.2026 - Current
- Manage overall hotel operations and profitability targets including EBITDA, RevPAR, and ADR
- Lead all departments to ensure service quality and guest satisfaction
- Develop sales and marketing strategies to increase revenue and occupancy
- Oversee budgeting, forecasting, and cost control
- Build strong teams and improve employee engagement
- Ensure compliance with legal and brand standards
- Targeting 50 sales calls in a Month , focused to achieve 35% EBITDA in current financial year
Hotel Manager
Ginger by IHCL
02.2024 - 01.2026
- Reduced attrition to below 1.5 percent through team engagement
- Increased EBITDA by 6.5 percent and PBT by 4 percent
- Improved NPS from 61 percent to 86 percent
- Reduced operating costs from 70 percent to 63 percent
- Managed hotel operations and team performance
Cinema Manager
PVR INOX
07.2023 - 02.2024
- Increased revenue through promotions and marketing
- Managed team recruitment and performance
- Improved customer satisfaction
- Managed highest SPH of Rs. 173 in Bhubaneswar
Hotel Manager
Ginger by IHCL
04.2022 - 06.2023
- Improved financial and operational performance
- Executed marketing strategies to increase revenue , achieved 37% EBITDA.
Operation Manager
Sinclairs Hotels and Resorts
10.2016 - 04.2022
- Managed operations, budgeting, and financial planning
- Improved efficiency using data-driven decisions
- 156 new companies were tapped which helped to achieved the target 42% GOP in the 2018 - 2019 financial year.
Front Office and Sales Manager
Sarovar Hotels and Resorts
05.2012 - 10.2016
- Managed front office operations and reservations
- Trained staff and improved service standards which reflect the Tripadvisor from number 4 to number 1 city position.
Assistant Manager Front Office
Novotel Hyderabad Airport
08.2008 - 04.2012
- Supervised operations and improved guest satisfaction
- Managed financial reporting and coordination
- Achieved above 400 A- club membership in quarter during 2009-2010
Guest Service Associate
The Park
05.2006 - 07.2008
- Handled front office operations and guest services
- Coordinated with housekeeping and maintained service standards
- Took a initiative to sale PATP membership and achieved the monthly target two quarters of 35 in 2006-2007.
Education
MBA - Marketing
Jaipur University
Jaipur, India05-2028
BBA - Hotel Management
Viswabharti University
Kolkata 04-2006
BCOM - Accounts, Ecogeo And Business Math , Economics
North Bengal University
Siliguri 03-2003
Skills
- MS office
- SAP, Canva
- Inkeys
- Zimyo
- IDS
- Fidelio
Accomplishments
- IHCI – Appreciation emails from MD and CEO – Mr. Punnet Chhatwal and Cluster General Manager – Mr. Saurav Ghoshal.
- Accor, Novotel Hyderabad Airport – Accorian of the Month
- The Park – Best employee of The Month, appreciation certificate from Chairperson, Ms. Priya Paul
- Radisson White Sand Resort Goa- Appreciation certificate from General Manager - Mr. Singh and HK Executive – Mrs. Reymond
Languages
English, Hindi, Bengali, Telugu
Personal Information
- Date of Birth: 25th Nov 1981
- Visa Status: Indian Valid Passport no: AF180931
Timeline
General Manager
The Fern Residency – Series by Marriott
04.2026 - Current
Hotel Manager
Ginger by IHCL
02.2024 - 01.2026
Cinema Manager
PVR INOX
07.2023 - 02.2024
Hotel Manager
Ginger by IHCL
04.2022 - 06.2023
Operation Manager
Sinclairs Hotels and Resorts
10.2016 - 04.2022
Front Office and Sales Manager
Sarovar Hotels and Resorts
05.2012 - 10.2016
Assistant Manager Front Office
Novotel Hyderabad Airport
08.2008 - 04.2012
Guest Service Associate
The Park
05.2006 - 07.2008
MBA - Marketing
Jaipur University
BBA - Hotel Management
Viswabharti University
BCOM - Accounts, Ecogeo And Business Math , Economics
North Bengal University