Gunjan Kumar
retail supervisor
Ahmedabad
Summary
- Friendly and fast-working barista with years of experience working at Tribecca Select and café Madrid. Skilled in customer service, coffee and food pairing, and inventory management Reliable to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Results-driven. Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
6
6
years of professional experience
Work History
Retail Supervisor
Coffee by Di- Bella
07.2023 - Current
- Handled money with a Point-of-Sale system including checkout, returns and exchanges
- Documented and posted daily sales goals
- Analyzed sales records to determine top sellers and merchandising effectiveness
- Communicated with employees to keep them informed of restaurant, regional, and corporate procedures
- Continuously provided employees with verbal recognition, direction and support
- Listened to comments, criticisms, and feedback from customers to improve personal/restaurant performance
- Conducted retail inventory
Barista
Tribecca Select
09.2020 - 05.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Listened carefully to customer requests and created personalized and delicious beverages, which improved sales
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils, and seating areas daily
- Operated espresso machines and commercial coffee brewers to create beverages
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
Barista
Club Madrid
08.2019 - 07.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Menu memorization
- Espresso calibration
- Safe food handling practices
- Specialty coffee
- Multidisciplinary teamwork
- Latte art
- Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations
Education
12th - Commerce
Central Board of Secondary Education
Haldwani UttarakhandB.com - Bachelor of commerce
Nainital University
Haldwani UttarakhandSkills
Sales development
Inventory control
Goal setting and achievement
Cash handling oversight
Store operations
Budgeting and financial management
Sales development
Disclaimer
I hereby declare that above stated information is true to the best of my knowledge.
Timeline
Retail Supervisor
Coffee by Di- Bella
07.2023 - Current
Barista
Tribecca Select
09.2020 - 05.2023
Barista
Club Madrid
08.2019 - 07.2020
12th - Commerce
Central Board of Secondary Education
B.com - Bachelor of commerce
Nainital University
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