Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic
Gunjan Kumari

Gunjan Kumari

Operation Manager
Jamshedpur

Summary

Seasoned Operations Manager and talented leader 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

12
12
years of professional experience

Work History

Operations Manager

Unison Auto Motors Pvt Ltd
10.2016 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Customer Experience Executive

Snapdeal.com
12.2014 - 07.2015
  • Built customer confidence by actively listening to concerns and giving resolutions.
  • Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
  • Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
  • Established a customer feedback system, allowing for continuous improvement in service delivery.

Key Client Servicing

Pensa Media Solutions Pvt Ltd
09.2012 - 11.2014
  • Resolved minor customer issues, escalating [Type] concerns to supervisor for immediate assistance.
  • Served as a reliable point of contact for all client inquiries, fostering trust between the company and its customers.
  • Streamlined the client onboarding process for a more efficient and seamless experience.


Education

Bachelor of Science - Information Technology

Sikkim Manipal University
04.2001 -

High School Diploma -

NARBHERAM HANSRAJ ENGLISH SCHOOL
Jamshedpur, India
04.2001 -

Skills

Operations Management

Accomplishments

    EARNED BEST PERFORMER AWARD IN APRIL 2024 FOR THE FINANCIAL YEAR 2023-24

Languages

Hindi
Advanced (C1)
English
Bilingual or Proficient (C2)

Interests

TRAVELLING

COOKING

Timeline

Operations Manager

Unison Auto Motors Pvt Ltd
10.2016 - Current

Customer Experience Executive

Snapdeal.com
12.2014 - 07.2015

Key Client Servicing

Pensa Media Solutions Pvt Ltd
09.2012 - 11.2014

Bachelor of Science - Information Technology

Sikkim Manipal University
04.2001 -

High School Diploma -

NARBHERAM HANSRAJ ENGLISH SCHOOL
04.2001 -

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Gunjan KumariOperation Manager