Gunjan Kumar Verma
Summary
Experienced with strategic planning & implementation, operational management and cross-functional leader. Utilizes comprehensive business acumen to drive efficiency and innovation. Track record of fostering collaborative environments and achieving high-impact results.
Overview
9
9
years of professional experience
Work History
Senior Manager, Special Projects
Noon
10.2024 - Current
- CX | Revamped post order customer experience via optimal customer tier and product intervention; saving ~AED 14K/day
- ETA model | Revamped ETA model resulting in additional 1K orders and 30pp improvement in delivery accuracy
- Assortment hygiene | Working on maintaining the optimal assortment serving more variety at low disposal for 2 markets
- 15 mins returns | Program managing end-to-end for 15 mins returns (Product, Operations and Quality)
Senior Manager, Operations Strategy
Swiggy Instamart
09.2023 - 09.2024
- Instamart control tower | Established IM control tower to enhance delivery speed and serviceability with real-time insights
- New Store Launch | Devised and executed driver strategy (hiring, payout), achieving 10-mins. delivery for 5 new city launches
- Hyperlocal solve | Reduced chronic store speed metric failures from 40% in April to 22% in May by optimizing operations
- Reactivation | Implemented reactivation playbook, boosting driver activation by 31% and cutting delivery times by ~1.5 mins.
- Competition benchmarking | Setup on-ground and digital process to receive real-time comp. speed, serviceability and payouts
- Supply Shaping | Designed driver payouts and comms. strategy for 30 cities to ensure consistent delivery during peak times
Senior Associate Consultant
Bain & Company
05.2021 - 09.2023
- Consumer Durable
- Phase 1: Diagnostics of key capabilities (sales execution, digital, new product development) for full-potential transformation
- GTM (B2C) | Leveraged multiple levers based on Business units and geo– added number & quality of distributors, FOS
- GTM (B2C) | Enhanced Retailer engagement and secondary data access by driving adoption of SFA/DMS & retailer connect
- Value Engg. | Analyzed SKU performance and rationalized portfolio; Devised strategic sourcing by combing volume across BU
- Communication Platform as a service (CPaaS)
- E-commerce tech stack | Identified systems which CPaaS players integrate with to enable communication across value chain
- Identified top off-the-shelf commercial software dominating customer engagement tech in India (relevant for integration)
- Sales pitchbook | Developed sales playbook to introduce CPaaS offerings for e-commerce and Modern retail players
- Enterprise Customer Data Platform (CDP)
- Competitive Benchmarking | Analyzed Pricing meters & models (structure, market acceptance) followed by major competitors
- Voice of Customer | Surveyed 100+ CDP Buyers identified KPC and WTP for key stakeholders involved in buying decision
- Talent Management
- Phase 1: Global Expansion | Identified top 5 countries for expansion based on Market attractiveness and ability to win
- Feature Prioritization | Crafted the offerings portfolio (Key offerings, target customer, optimum price points, etc.) for player
Business Analyst
Ola Share
03.2018 - 05.2019
- Business Impact
- Peak pricing: Increased revenue by 4.5%, implemented dynamic share peak pricing at high demand zones
- Product mix: Grown share pass mix (across Ola Platform) by 3X (39%), revamped pass packages based on distance & ride taken
Data Scientist
eZDI Solutions
07.2016 - 02.2018
- Business Impact
- Profit enhancement | Improved bottom line by $1+ Mn for 2 US hospital chain | Simplified revenue management cycle
- Sales strategy | Assisted strategy team and added 2 clients in 3 months by focusing on 5 critical KPIs for CXO sales pitch
Education
PGDM - Business Management
XLRI Jamshedpur
01.2021
Integrated M.Sc. -
IIT Kharagpur
01.2016
Skills
- Strategic planning & implementation
- Cross-functional collaboration
- Operations management
- Value creation
Internship
- Summer Intern – Bain & Company (PPO)
- Fintech
- Phase 1: Adjacency strategy in the fintech industry for a leading digital player
- Ability to win | Ideated a long list of how-to-win initiatives for key use cases across four key levers (Customer, Merchants, etc.)
- Launch strategy | Identified disruptive, hygiene initiatives and pilots to test across the consumer funnel for priority use cases
Timeline
Senior Manager, Special Projects
Noon
10.2024 - Current
Senior Manager, Operations Strategy
Swiggy Instamart
09.2023 - 09.2024
Senior Associate Consultant
Bain & Company
05.2021 - 09.2023
Business Analyst
Ola Share
03.2018 - 05.2019
Data Scientist
eZDI Solutions
07.2016 - 02.2018
PGDM - Business Management
XLRI Jamshedpur
Integrated M.Sc. -
IIT Kharagpur
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