Gunjan Muchhal
Pune
Summary
Information Security Officer with expertise in advising organizations on data protection and cybersecurity best practices. Proficient in vulnerability assessment, risk mitigation strategy development, and security control implementation. Strong communication skills facilitate collaboration across teams to deliver comprehensive security solutions. Demonstrated success in enhancing network infrastructure resilience and overall cybersecurity posture.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Information Security Officer
Deutsche Bank
Pune
02.2025 - Current
- Executed information security risk assessments and compliance evaluations for assigned applications.
- Assumed ownership of applications from an information security perspective.
- Conducted organizational risk assessments and developed management action plans to mitigate risks.
- Implemented controls for identified information security risks, obtaining necessary dispensations for residual risks.
- Executed Identity and Access Management processes, including periodic recertification of User Access Rights.
- Provided timely updates to D-CISO regarding information security management tasks.
- Ensured accuracy and currency of application entries in Data Protection and Data Privacy fields.
- Maintained awareness of Information Security Principles and coordinated with relevant parties.
Information Security Analyst
Deutsche Bank
10.2022 - 01.2025
- Responsible for remediation of Audit/regulatory findings & Queries for end user devices.
- Responsible for providing privilege management access for windows and dbmac devices as a part of Identity and access management.
- Respond to global regulatory and info sec certification queries like ISO 27001, COBIT, RBI, MAS, others
- Owns and maintain policy procedures, Recertification on company portal for end user asset management.
- Track SLAs and document deliverable for the vulnerability assessment program.
- Connects with ITAO’s for removal /cleanup of older versions of Applications from the environment.
- Measure and Track compliance of global local customer services in accordance with Procedures on policy portal.
- Govern and maintain CMDB for hardware assets globally. Maintain central control of Network access of end user devices on bank network.
- Conduct re certification of global end user devices. Data Analysis, Global Regulatory and Management Reporting, Identity and access management, and process automation.
- Risk governance to ensure controls are put in place for audit and Self-Identified Issues remediation.
- Create, maintain, and govern global end user devices CMDB in Service Now. Ensure Data Quality of CMDB.
- Incident management for missing asset tracking/lost devices/Lifecycle status and Change Management in Service Now.
- Identify, design, and implement Process automation with Service now and other engineering teams.
- Stay up to date and informed on developing regulatory concerns and changing IT and information security trends.
- Maintain application inventory and perform business impact analysis for applications.
IT Sales Operations Validations Analyst
Veritas Technologies Software company
07.2020 - 09.2022
- The key role in my current position is validating, governing the data quality and work as an owner for the Sales Territory assignment process for Sales reps/Direct Customers to manage end to end activities for specific accounts.
- Working with potential and existing customers in capacity for Veritas Products such as- Backup exec, Net Backup, Enterprise Vault, Cluster Server, Data Insight.
- Performing user access management and re certification.
- Responsible for validation compliance checks on all accounts which is owned by sales reps/End customers.
- Update company’s portal page with all policies and procedures in terms of the process.
- Creating strategic business reports providing clients with meaningful, actionable insights about their brand, products, or campaigns.
- Summarizing key trends and insights, including the ability to make decisions around what delivery method is best to showcase the right results.
- Introduced Automation in process, Ability to draw data insights, identifying gaps and highlighting the same for resolutions.
- Working on understanding huge data sets by analyzing data by looking at the historic trends. Also ensuring data quality at CMDB level.
- Facilitate change management by developing and executing communications plans, assigning roles and defining accountabilities, provide ongoing user support, implement reports and dashboards, etc.
- Define and document user interfaces and support system and data requirements.
- Data Analysis, Create and share regular KPI matrix for management and regulatory reporting.
- Participating in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
- Preparing Sops for the process, Dashboard creation, training new hires.
Sales/ Renewals Operations Analyst
Symantec Software Services Private Ltd
01.2014 - 06.2020
- The key role in this position included, Access management, license Compliance, validating, pricing, NSP Discount related issues from Partner Services Team, quoting team, Cloud Team, Data Management, Data Governance, Order Admin, Service Team (Financial), renewals (internals), Sales force.com Customer Support& IT team.
- Monitoring and evaluating system access control as well as security features to protect data from unauthorized access.
- Collaborate with team members and global Sales and operations stakeholders to guide continual process improvements.
- Ensured effective coordination with the cross-functional teams, account managers for researching the root causes and improving the solutions for installed base Org issues, SKU Issues, End of life product issues.
- Holds the distinction for compliance and documenting best practices and correcting the data inaccuracies through operational expertise, which enhanced business prospects.
- Serve as a lead subject matter expert and champion in driving the industry best practices for evolution of the company’s Salesforce.com instance and ecosystem integrated tools. Provide recommendations and assist in the creation of the strategic road map.
- Plugged in the operational loopholes by taking part in root cause analysis, worked collaboratively with various internal teams viz. Technical Support team, Duty Managers, Services, Account Managers, Contracts, SRC, Sales, O2C and gathered details for handling specific accounts requests.
- Work schedule assignment, managing renewal Back line Queue, Ticket Assignment, SFDC reporting.
- Stake holder management, SAAS cloud Offerings.
- High degree of market awareness with ability to recognize nuances/trends in the market.
- Automate the day-to-day tasks, also looking in possible ways for automating reports and data.
- Coordinate and facilitate meetings with diverse business and technical stakeholders.
Senior Operations Analyst
WNS Global services Private Ltd
01.2012 - 01.2014
- Provided operational assistance and ensured smooth operational workflows by being involved in work allocation, maintained daily reports, and reported to the Team Lead.
- Assisted agents to solve their queries. Resolved the functional backlogs by assisting in QA activities.
- Led teams in the absence of the Team Lead and ensured completion of the assigned work by the agents.
- Handled and completed urgent files for the clients, Preparation of process document for the newcomers.
- Managing project for requirement gathering and ensured adherence with defined operational guidelines.
Sr. Technical Processing Officer (Technical Support)
Mphasis an HP Company
03.2009 - 01.2011
- Escalation of Service Requests Tickets to the next level with security teams that monitor the affected technologies.
- Complied with the predefined SLAs and delivered client-centric solutions based on understanding of their requirements. Built long-term partnership with the customers.
- Troubleshooting issues using the various tools like Astro2 Chat tool (Live chat-Cisco), ICWC Ticketing, Newton service order tool, SR-Dash (Live Chat and Remote Assistance tool)…etc.
- Monitoring and tracking SL reports using HP Monitor Tool.
- Installation configuration & troubleshooting issues related to Windows 7, Linux, Vista, XP, MS Office2003/2007&Outlook2003/2007.
- Level 3 Support Technician, supporting hardware and software trouble shooting and providing resolution remotely.
Education
Post graduate diploma - Business Administration
Symbiosis University
PuneGraduate (B. Com) -
Indira National University
PuneSSC -
ST Mary’s Convent School
OdishaSkills
Audit and compliance management
- Governance and risk assessment
- Data analytics and SQL
- Identity and access management
- Patch management processes
- Application security assessments
- Azure information protection
- Data loss prevention strategies
- BitLocker encryption techniques
- Tanium and Defender expertise
- Business operations support
- International sales assistance
- Customer requirement analysis
- Process automation solutions
- Project management methodologies
- Vulnerability management strategies
Certification
- CompTIA Security+ SY 601
- CC (ISC2) Certified
- White Belt Six Sigma Certified
- ITIL V3 Certified
- Training completed for Salesforce Cloud Technology/CPQ Administration
Disclaimer
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Sri Amar Nath Muchhal
- Marital Status: Married
Timeline
Business Information Security Officer
Deutsche Bank
02.2025 - Current
Information Security Analyst
Deutsche Bank
10.2022 - 01.2025
IT Sales Operations Validations Analyst
Veritas Technologies Software company
07.2020 - 09.2022
Sales/ Renewals Operations Analyst
Symantec Software Services Private Ltd
01.2014 - 06.2020
Senior Operations Analyst
WNS Global services Private Ltd
01.2012 - 01.2014
Sr. Technical Processing Officer (Technical Support)
Mphasis an HP Company
03.2009 - 01.2011
Post graduate diploma - Business Administration
Symbiosis University
Graduate (B. Com) -
Indira National University
SSC -
ST Mary’s Convent School
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