Gunjan Saini
Banker
Summary
Adaptable professional with 7 years of work experience and proven knowledge of banking operations, sales, problem-solving, communication and workflow prioritization. Aiming to enhance my skill set and potential at global level with higher exposure and growth.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service and Sales
IDFC First Bank
10.2022 - Current
- Mainly responsible for ensuring customer satisfaction and the overall success of the customer service department by maintaining net promoter score.
- Handling of customer complaints and queries, resolve problems, and provide problem-solving resources in one go.
- Processing transactions accurately and efficiently.
- Aggressively driving and ensuring completion of targets for various banking products like account credit card, home loan, mortgage loan, vehicle loan, education loan and personal loan.
- Educating customers on products, technology and digital journey for more convenience by offering navigational assistance with online and mobile banking.
- Identifying opportunities to sell bank products and services.
- Ensuring customer's overall journey with bank is highly satisfactory and smooth.
- Ensuring compliance with bank policies, corporate security policies, regulatory guidelines, and industry service standards.
- Achieving satisfactory audit rating with actively updating branch notices as per reserve bank guidelines.
- Striving for continuous improvements and learning.
Asset Service Officer
AU SMALL FINANCE BANK LTD.
12.2020 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Provided product information and resolved concerns to assist customers
- Handling of Property papers and NOCs, loan foreclosure and settlements, statement queries, cash handling and cross selling.
Branch Banking Officer
ICICI BANK LTD
10.2017 - 06.2020
- Set up the foundation of my banking career with core banking such as day to day operations, Compliance, Audit, Due Diligence, KYC, Teller, Customer Service, Financial Transactions, Digital Migration and Loans.
- Actively participated in meeting sales target by cross selling products such as life Insurance, credit cards, accounts, mutual funds, fixed deposit, investment products and all types of loans.
Education
Diploma - Post Graduation Diploma in Banking Operations
NIIT IFBI
Udaipur, Rajasthan04-2017
Bachelor Of Commerce - Global Business Management
Pacific University
Udaipur, Rajasthan05-2016
Higher Secondary - Commerce/Math's
Central Academy
Udaipur, Rajasthan05-2013
Senior Secondary - Tenth Standard
Central Academy
Udaipur, Rajasthan05-2011
Skills
Acquiring and retaining customers
Customer and Service-oriented
Sales and generating revenue
Core Banking and fundamentals
Absorb work pressure and keep calm
Open to all products and operations
Keen to adapt and learn new product and policies
Basic knowledge of computer hardware/software
Proficiency with productivity software such as Microsoft Office or Google Suite
Internet and email proficiency
Understanding of computer security and privacy
Keen Interest and constant learning in stock markets
Timeline
Customer Service and Sales
IDFC First Bank
10.2022 - Current
Asset Service Officer
AU SMALL FINANCE BANK LTD.
12.2020 - 10.2022
Branch Banking Officer
ICICI BANK LTD
10.2017 - 06.2020
Diploma - Post Graduation Diploma in Banking Operations
NIIT IFBI
Bachelor Of Commerce - Global Business Management
Pacific University
Higher Secondary - Commerce/Math's
Central Academy
Senior Secondary - Tenth Standard
Central Academy