Gunjan Singh
New Delhi
Summary
Dynamic Sales and Marketing Executive with a proven track record at Eros Hotel Nehru Place, excelling in customer service and sales strategies. Adept at training staff and resolving issues, I successfully developed campaigns that enhanced brand visibility and fostered strong client relationships, driving significant revenue growth.
Overview
7
7
years of professional experience
Work History
Sales and Marketing Executive
Eros Hotel Nehru Place
New Delhi -
01.2025 - Current
- Conducted market research to identify trends and customer preferences.
- Collaborated with sales team to streamline booking processes for clients.
- Assisted in developing marketing campaigns to attract hotel guests.
- Coordinated promotional events to enhance brand visibility and engagement.
- Supported customer service efforts by addressing guest inquiries and concerns.
- Participated in training sessions to improve product knowledge and sales techniques.
- Developed and implemented successful sales strategies to maximize profits.
- Established relationships with potential customers through cold calling and networking activities.
- Worked closely with clients to identify needs and challenges and provided solutions-oriented campaign themes.
- Reported regularly on progress made towards achieving organizational goals.
Food and Beverage Executive
Eros Hotel Nehru Place
New Delhi -
04.2024 - 12.2024
- Managed daily food and beverage operations at Eros Hotel Nehru Place.
- Coordinated with kitchen staff to ensure menu quality and consistency.
- Assisted in training new staff on service standards and protocols.
- Implemented customer feedback processes to enhance service quality.
- Ensured compliance with health and safety regulations in dining areas.
- Ensured compliance with health regulations regarding food handling practices.
- Collaborated with other departments such as marketing or finance when necessary.
- Conducted research on new menu items, pricing structures, and other initiatives to create a more profitable environment.
- Resolved any customer complaints or disputes in an efficient manner while maintaining a positive attitude towards guests.
Food and Beverage Supervisor
Eros Hotel Nehru Place
New Delhi -
02.2023 - 03.2024
- Supervised daily operations of food and beverage service areas.
- Trained and mentored staff on service standards and procedures.
- Coordinated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in developing menus based on seasonal ingredients.
- Resolved customer complaints to ensure satisfaction with services.
- Implemented health and safety protocols in food handling processes.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Trained new hires in proper food handling techniques and safety regulations.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
Room Service Order Taker
Eros Hotel Nehru Place
New Delhi -
07.2022 - 01.2023
- Managed incoming room service orders efficiently and accurately.
- Communicated with kitchen staff to ensure timely food preparation and delivery.
- Processed guest requests using hotel management software effectively.
- Provided exceptional customer service to enhance guest dining experiences.
- Coordinated with housekeeping to maintain cleanliness and presentation of trays.
- Assisted guests with menu selections and dietary preferences thoughtfully.
- Resolved guest complaints regarding room service promptly and professionally.
- Trained new staff on order-taking procedures and service standards effectively.
- Answered incoming calls promptly and courteously.
- Provided guests with information about menu items, made suggestions and took orders.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Food and Beverage Attendant
Shangri-la
New Delhi -
06.2021 - 05.2022
- Provided friendly and efficient service to diverse guests in a busy environment.
- Assisted guests with inquiries, reservations, and special requests effectively.
- Collaborated with team members to ensure smooth operation during peak hours.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with inventory management of food and beverage supplies.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Followed health and safety standards in food handling practices.
- Maintained a positive attitude towards coworkers and customers at all times.
Room Service Order Taker
Eros Hotel
New Delhi -
06.2019 - 02.2021
Food and Beverage Associate (Training)
Radisson Blu Hotel
Gaziabad
06.2018 - 05.2019
Education
MBA - Human Resources And Marketing
Swami Vivekanand Subharti Univercity
Meerut Uttar Pradesh04-2025
Travel Hospitality And Aviation Management
Frankfinn Institute
New Delhi05-2018
Bachelor of Arts -
Choudhary Charan Singh University
Meerut Uttar PradeshSkills
- Customer service
- Sales strategies
- Team collaboration
- Staff training
- Problem resolution
Timeline
Sales and Marketing Executive
Eros Hotel Nehru Place
01.2025 - Current
Food and Beverage Executive
Eros Hotel Nehru Place
04.2024 - 12.2024
Food and Beverage Supervisor
Eros Hotel Nehru Place
02.2023 - 03.2024
Room Service Order Taker
Eros Hotel Nehru Place
07.2022 - 01.2023
Food and Beverage Attendant
Shangri-la
06.2021 - 05.2022
Room Service Order Taker
Eros Hotel
06.2019 - 02.2021
Food and Beverage Associate (Training)
Radisson Blu Hotel
06.2018 - 05.2019
MBA - Human Resources And Marketing
Swami Vivekanand Subharti Univercity
Travel Hospitality And Aviation Management
Frankfinn Institute
Bachelor of Arts -
Choudhary Charan Singh University
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