Summary
Overview
Work History
Education
Skills
Training Internship
Significant Highlights
Personal Information
Timeline

Gunjan Srivastava

Summary

I am a tenacious, customer-centric professional currently managing a portfolio of 20+ corporate clients with 100% retention rate .My focus on frugality ensures efficient resource utilization. With over 12 years of experience in customer-facing roles across different domains and geographies, I bring a unique mix of analytical, collaborative and problem solving skills and inquisitiveness to effectively address customer concerns.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Customer Successs Manager

Nestle India
01.2020 - Current
  • Coordinating with key accounts across the healthcare domain; developing and sustaining cordial relationships

Customer Executive

Nestle India
01.2018 - 12.2019
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Conducted In-shop activities for Growing milk category in various channels that lead to new customer acquisition and growth of 130%.
  • Identified and executed various co-branding initiatives like brand sponsor for baby shows, sampling at outlets with high footfall to enhance brand awareness.
  • Handling consumer concerns and working on feedbacks.

Product Specialist-Brand Communication/Activation

Nestle India
01.2014 - 12.2017
  • Established strong relationships with key industry influencers to promote products through various channels.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Proposed right activation mix for NPDs.Conducted activation in different channels to establish the brand in the category and leading more consumer acquisition.

Sales Officer-Sales Operations

Nestle India
1 2009 - 12.2013


· Ensured accomplishment of overall revenue profit targets in the assigned region consistently; worked within the given territory and overachieved the targets year-on-year through sustained efforts.

· Strengthening channel strategy and leading the strategic focus areas around new product development through innovation, speed and best practice sharing.

Education

MBA - Marketing and Finance

IILM
GPA: 3.33/4

Executive MBA - undefined

IIM-Kolkata

B.Sc. - Zoology & Chemistry

Allahabad University

Additional Executive Certification Course - Customer Valuation and Marketing Analytics

IIM Kashipur

Skills

Business Strategy Planningundefined

Training Internship

6 Months, HT Media Sales, Consumer behaviour and Preferences

Significant Highlights

  • Appreciated for outstanding performance in creating strategies which helped to gain long term benefits.
  • NPD development through strategic planning.
  • Key recommendations for brand launch basis consumer insight work.
  • Conducted several training & development sessions which increased the efficiency and enthusiasm of the team.
  • Increased the growth in key accounts by 70% across Delhi.
  • Awarded with Sales-Coordination Award for enhancing business across the key accounts.
  • Awarded Hall of Fame Award for converting key accounts on Nestle.
  • Recognized as the ‘Best Zone' for 2 years.
  • Executed project ‘NANO' to enroll brand in new towns which increased the business growth by 150%.
  • Awarded “Executive of the Year 2018, 2022 & 2023” for developing strategies to win Key Accounts of region.

Personal Information

Date of Birth: 08/04/84

Timeline

Customer Successs Manager - Nestle India
01.2020 - Current
Customer Executive - Nestle India
01.2018 - 12.2019
Product Specialist-Brand Communication/Activation - Nestle India
01.2014 - 12.2017
Sales Officer-Sales Operations - Nestle India
1 2009 - 12.2013
IILM - MBA, Marketing and Finance
IIM-Kolkata - Executive MBA,
Allahabad University - B.Sc., Zoology & Chemistry
IIM Kashipur - Additional Executive Certification Course, Customer Valuation and Marketing Analytics
Gunjan Srivastava