Gunjan Tewari Negi
Hospitalityanager
NEW DELHI,DL
Summary
Dynamic and performance-driven professional dedicated to delivering exceptional guest experiences while optimizing restaurant operations to consistently exceed financial targets. Expertise in training and motivating staff fosters a collaborative environment that enhances team performance at all levels. Proven track record in managing banquet sales, menu planning, and event organization, complemented by a commitment to upholding impeccable standards of housekeeping and premises upkeep. Equipped with strong business acumen, excellent communication skills, and a proactive approach to problem-solving, ensuring adaptability in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Cluster Manager
O2 Spa and Saloon
08.2017 - 04.2020
- Heading complete operations of outlets of O2 Spa and Saloons, in Delhi, Rajasthan and MP.
- Reporting directly to Business Head Pan India, O2 Spa and Saloon.
- Responsible for Sales, Marketing, Recruitment, Training, Procurement, Planning, Implementation and Operations.
- Maintaining relationship with all govt. officials, guest, suppliers, partners and vendors.
- Targeting maintenance and upkeep of outlets and guest satisfaction to ultimate making profits for company.
- Asia’s Largest Chain
- Oversaw daily operations across multiple spa locations, ensuring high service standards and customer satisfaction.
- Developed and implemented training programs for staff, enhancing service quality and employee performance.
- Streamlined operational processes, resulting in improved efficiency and reduced service delivery times.
- Managed inventory control systems, optimizing stock levels and minimizing waste across all locations.
- Collaborated with marketing teams to design promotional campaigns, increasing customer engagement and foot traffic.
- Conducted performance evaluations and provided constructive feedback to team members, fostering professional growth.
- Established and maintained relationships with suppliers, negotiating favorable terms to enhance service offerings.
- Analyzed financial reports to identify trends and implement cost-saving measures, contributing to overall profitability.
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
- Identified potential risks or issues related to business continuity early on through proactive monitoring measures allowing for swift resolutions before escalation occurred.
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
- Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
- Monitored facility managers and staff performance through quarterly review assessments.
- Trained facility managers on company policy and procedure for similar performance throughout cluster.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Implemented trending initiatives to help drive sales across cluster.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
- Managed cluster expenditure by adhering to set budget.
- Oversaw inventory management efforts to ensure optimal stock levels were maintained while minimizing waste or loss within each department of the cluster operation.
- Established strong relationships with key stakeholders through regular meetings, reports, and presentations on cluster progress.
- Streamlined communication channels between departments, fostering a collaborative work environment for all team members.
- Recruited top talent to strengthen the existing workforce, ensuring qualified professionals were placed in crucial roles throughout the organization.
- Earned recognition for leadership excellence by consistently exceeding performance targets and promoting a culture of continuous improvement within the cluster management team.
- Prepared budgets for facilities within cluster.
- Enhanced cluster profitability with cost-effective budget management and resource allocation strategies.
- Mentored new hires during their onboarding process providing guidance on company culture values norms expectations thus easing transition periods into their respective roles.
- Implemented innovative marketing campaigns that drove increased brand awareness and customer acquisition within the cluster.
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Scheduled fire equipment servicing for shops within cluster.
- Facilitated change management initiatives throughout the organization to minimize disruption while ensuring a smooth transition from old processes or systems to new ones.
- Provided weekly income and quarterly cluster reports to company headquarters.
- Fostered an inclusive, diverse, and supportive work environment by creating opportunities for open dialogue and encouraging employee engagement in cluster-wide initiatives.
- Leveraged advanced technology tools to streamline operations, automate processes, and enhance overall efficiency within the organization''s clusters.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted mandatory health, safety and maintenance checks in cluster shops.
- Coordinated cross-functional teams to achieve shared objectives while encouraging collaboration among individual departments within each unit of operation.
General Manager
Four Seasons Chain of Restaurants
08.2014 - 12.2016
- Reporting directly to the Company Director.
- Planning, Implementation, Operations and Execution of all day to day working of the Multi Cuisine Restaurants.
- Staffing, training and motivation of staff at the outlets.
- Bookkeeping, Computing and accounting of the outlets.
- Liaisoning with all the partners and vendors.
- Daily planning and procurement of all the needs of outlets.
- Daily maintenance and upkeep of the units.
- Managing the inventory, preparing revenue & expense budgets, strategizing revenue generation techniques, implementing improvement plans.
- Directed daily operations across multiple restaurant locations to ensure seamless service delivery.
- Implemented cost-control measures, enhancing profitability while maintaining high-quality customer experiences.
- Mentored management team, fostering leadership skills and promoting staff development initiatives.
- Developed strategic marketing plans, increasing brand visibility and customer engagement.
- Analyzed sales trends and customer feedback to drive menu innovation and optimize offerings.
- Collaborated with suppliers to negotiate contracts, ensuring quality ingredients at competitive prices.
- Streamlined operational processes, reducing waste and improving overall efficiency.
- Led crisis management efforts, effectively addressing operational challenges and maintaining service standards.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Pind Balluchi Restaurant
02.2014 - 08.2014
- Reporting directly to the Company Director.
- Planning, Implementation, Operations and Execution of all day to day working of the Multi Cuisine Restaurants.
- Staffing, training and motivation of staff at the outlets.
- Bookkeeping, Computing and accounting of the outlets.
- Liaisoning with all the partners and vendors.
- Daily planning and procurement of all the needs of outlets.
- Daily maintenance and upkeep of the units.
- Managing the inventory, preparing revenue & expense budgets, strategizing revenue generation techniques, implementing improvement plans.
General Manager
OSD Global PTE Ltd
03.2011 - 09.2013
- Reporting directly to the Company Director.
- Planning, Implementation, Operations and Execution of all day to day working of the Multi Cuisine Restaurants and 15 cottages on the beach plus banquet and ODC.
- Staffing, training and motivation of staff at the outlets.
- Bookkeeping, Computing and accounting of the outlets.
- Liaisoning with all the partners and vendors.
- Daily planning and procurement of all the needs of outlets.
- Daily maintenance and upkeep of the units.
Unit Manager
Oleary’s Sports Bar and Grill
08.2010 - 03.2011
- Reporting directly to Director Operations and General Manager.
- Planning, Implementation, Operations and Execution of all day to day working of the Sports Bar.
- Staffing, training and motivation of staff at the outlet.
- Bookkeeping, Computing and accounting of the outlet.
- Liaisoning with all the partners and vendors.
- Daily planning and procurement of all the needs of outlet.
- Daily maintenance and upkeep of the unit.
- Collaborated with the General Manager to determine revenue & budgetary forecast.
- Was authorized to take decisions on behalf of the management in the absence of the General Manager.
- Ensured profitability of operations while supervising all aspects of kitchen and restaurant management including compliance with recipe, quality and HACCP and food and Hygiene standards of Singapore.
- Monitored food & beverage budgets; ensured procurement of best quality raw material, cost effective equipment and took responsibility for cost and inventory control.
- Conducted regular staff meetings and training & development programs on food hygiene and health & safety norms.
- Carried out regular food, hygiene and health & safety inspections to ensure compliance with company standards.
- Liaised with the executive house keeper to ensure impeccable hospitality services to guests.
- Interacted with regular, VIP and corporate guests to strengthen relationships and ensure sustained business.
- A unit of Select Service Partner PTE. Ltd
Manager
Aladdin Cafe
05.2009 - 08.2010
- Assist the Overseas Directors in the overall managing the cafe operations.
- Planning, Implementation, Operations and Execution of all day to day working of the cafe.
- Staffing, training and motivation of staff at the outlet.
- Bookkeeping, Computing and accounting of the outlet.
- Liaisoning with all the partners and vendors.
- Daily planning and procurement of all the needs of outlet.
- Daily maintenance and upkeep of the unit.
- A unit of A&G group PTE. Ltd
General Manager
Ambrosia Cafe PTE. Ltd
04.2007 - 05.2009
- Complete responsibility of running all the three restaurant and lounge units of ambrosia and handling the outdoor catering operations.
Operations Manager
United Coffee House
05.2003 - 03.2007
- Oversee the daily operations of the three units of United Coffee House, New Delhi.
- Targeting about ultimate dining experience of guest.
- Upkeep and maintenance of all the premises of restaurants and banquets under United Coffee House chain.
- Staff training and motivation.
- Close monitor of all income and expenses of the company on day to day basis and summiting report and suggestions.
- Responsible about marketing planning and target achievements by special promotions.
- Event organisation and coordination among all vendors and partners.
- Representing the company before media and press.
- Taking care of complete catering operations and client handling.
Manager
Standard Restaurants & Banquets
01.1999 - 04.2003
- Sales, marketing, housekeeping, f&b services, checking the accounts and daily sales reports, handling the complete fleet of staff and operations at the restaurant and banquets.
- Looking after promotions and other marketing activities.
- Direct customer satisfaction and taking care of service standards.
- Dealing with Public sector clients like ONGC, IOC, MTNL etc.
Manager Owner Relations
Belwal Group of Industry
01.1995 - 04.1998
- Worked as a senior guest relation manager starting the concept of holiday selling in India.
- Direct customer care was the highlight of job profile.
- Subsequently promoted as sales manager.
- And then Manager Owner Relations department with one of the leading developer of RCI affiliated resort.
- Achievements: gave highest level of payment collections over the tenure.
Assistant Executive Housekeeper
Hotel Hans Plaza
05.1993 - 05.1994
- Joined as Senior Floor Supervisor.
- Promoted as Assistant Executive Housekeeper.
- Job included total upkeep of guest floors, staff control, preparation of duty roaster, stock taking, spring cleaning.
- Direct guest interaction.
Floor Supervisor
Hotel Le Meridien
01.1991 - 04.1993
- Started as Trainee Floor Supervisor.
- After completion of training was promoted as Floor Supervisor.
- Job profile included total upkeep of assigned floors and direct interaction with the guest.
Trainee Chef
Ambassador’s Sky Chef
01.1989 - 12.1990
- Training in Production Department.
- Got specialized in handling British airways flights.
- Expertise in Continental and cold kitchen.
Management Trainee
Taj Group of Hotels
06.1988 - 12.1988
- Acquired proficiency in front office management, personnel, telephones and telex operation.
Education
10+2 -
ABPS
Nagda, India01.1986
Front Office Management and Hotel Accounts - undefined
IHM
Bhopal, Madhya Pradesh, IndiaB.Com. - Business Administration
Vikram University
Ujjain, Madhya Pradesh, India01.1986
Skills
Operations management, Product launches,Corporate communications, Cross-functional coordination
Personal Information
- Age: 50
- Availability: Immediately Available
- Religion: Hindu
- ID Type: Passport
- ID Number: N0471634
- Gender: Female
- Nationality: Indian
- Driving License: Yes
- Marital Status: Married
Title
Experienced Manager in hospitality sector with good proven record
Executive Summary - Key Skills
- Guest handling to the ultimate satisfactory experience
- Planning and execution of restaurant operations
- Training and motivation of staff
- Good interpersonal skills
- Good liaison and contact with vendors and partners
- Banquet sales, menu planning, organizing events
- Housekeeping and upkeep of the premises
- Comfortable working in a target-oriented job
- Team player with good communication and management skills
- Strong business acumen
- Energetic, friendly and hands-on leadership style
- Dynamic and proactive in problem solving
- Well-versed with budgets and financials
Employment History
O2 Spa and Saloon, Cluster Manager, Delhi, Delhi, 2017-08-01, 2019-03-01, Heading complete operations of outlets, Reporting directly to Business Head Pan India, Responsible for Sales, Marketing, Recruitment, Training, Procurement, Planning, Implementation and Operations, Maintaining relationships with all govt. officials, guests, suppliers, partners and vendors, Targeting maintenance and upkeep of outlets and guest satisfaction, Four Seasons Chain of Restaurants, General Manager, Jaipur, Rajasthan, 2014-08-01, 2016-12-31, Planning, Implementation, Operations and Execution of all day to day working, Staffing, training and motivation of staff, Bookkeeping, Computing and accounting of the outlets, Liaisoning with all the partners and vendors, Daily planning and procurement of all the needs of outlets, Pind Balluchi Restaurant, General Manager, Jaipur, Rajasthan, 2014-02-01, 2014-08-01, Planning, Implementation, Operations and Execution of all day to day working, Staffing, training and motivation of staff, Bookkeeping, Computing and accounting of the outlets, OSD Global PTE Ltd, General Manager, Singapore, 2011-03-16, 2013-09-30, Planning, Implementation, Operations and Execution of all day to day working, Staffing, training and motivation of staff, Oleary’s Sports Bar and Grill, Unit Manager, Singapore, 2010-08-27, 2011-03-05, Planning, Implementation, Operations and Execution of all day to day working, Staffing, training and motivation of staff, Aladdin Cafe, Manager, Singapore, 2009-05-01, 2010-08-26, Assist the Overseas Directors in the overall managing the cafe operations, Planning, Implementation, Operations and Execution of all day to day working, Ambrosia Cafe PTE. Ltd., General Manager, Singapore, 2007-04-01, 2009-05-31, Complete responsibility of running all the three restaurant and lounge units, United Coffee House, Operations Manager, New Delhi, Delhi, 2003-05-01, 2007-03-31, Oversee the daily operations of the three units, Targeting about ultimate dining experience of guest, Standard Restaurants & Banquets, Manager, New Delhi, Delhi, 1999-01-01, 2003-04-30, Sales, marketing, housekeeping, f&b services, Direct customer satisfaction and taking care of service standards, Belwal Group of Industry, Manager Owner Relations, 1995-01-01, 1998-04-30, Worked as a senior guest relation manager, Direct customer care was the highlight of job profile, Hotel Hans Plaza, Assistant Executive Housekeeper, 1993-05-01, 1994-05-31, Joined as Senior Floor Supervisor, Promoted as Assistant Executive Housekeeper, Hotel Le Meridien, Floor Supervisor, 1991-01-01, 1993-04-30, Started as Trainee Floor Supervisor, Promoted as Floor Supervisor, Ambassador’s Sky Chef, Trainee Chef, 1989-01-01, 1990-12-31, Training in Production Department, Got specialized in handling British airways flights, Taj Group of Hotels, Management Trainee, 1988-06-01, 1988-12-31, Acquired proficiency in front office management
Summary Of Skills
Almost 20plus yrs experience predominantly in hospitality industry, sales & marketing, restaurant operations, administration, liaison & public relation jobs, Working experience in all kind of environments & conditions with passionate interest in service industry
Latest Career Level
Senior
Availability
Immediately Available
Contact
8094600314, gunjan.negi@yahoo.co.in
Location
FLAT 2022, JOY APARTMENT, SECTOR2, PLOT2, DWARKA, NEW DELHI 110075.
Gender
Female
Living Location
Delhi, Delhi, 110075
Race
Indian
Religion
Hindu
Passport Info
N0471634
Has Driving License
True
Timeline
Cluster Manager
O2 Spa and Saloon
08.2017 - 04.2020
General Manager
Four Seasons Chain of Restaurants
08.2014 - 12.2016
General Manager
Pind Balluchi Restaurant
02.2014 - 08.2014
General Manager
OSD Global PTE Ltd
03.2011 - 09.2013
Unit Manager
Oleary’s Sports Bar and Grill
08.2010 - 03.2011
Manager
Aladdin Cafe
05.2009 - 08.2010
General Manager
Ambrosia Cafe PTE. Ltd
04.2007 - 05.2009
Operations Manager
United Coffee House
05.2003 - 03.2007
Manager
Standard Restaurants & Banquets
01.1999 - 04.2003
Manager Owner Relations
Belwal Group of Industry
01.1995 - 04.1998
Assistant Executive Housekeeper
Hotel Hans Plaza
05.1993 - 05.1994
Floor Supervisor
Hotel Le Meridien
01.1991 - 04.1993
Trainee Chef
Ambassador’s Sky Chef
01.1989 - 12.1990
Management Trainee
Taj Group of Hotels
06.1988 - 12.1988
Front Office Management and Hotel Accounts - undefined
IHM
B.Com. - Business Administration
Vikram University
10+2 -
ABPS