GUNJAN VERMA
Jaipur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fitness-club-manager
KleanFiT
Jaipur
07.2023 - 10.2023
- Recruited, hired, and trained to develop high-performing staff.
- Raised club traffic and brand reach with innovative online promotions.
- Planned, organized, and coordinated special events and celebrations.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Prepared monthly reports and budgets to track revenue and expenses.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Worked with marketing teams to create marketing and promotional content for social media.
- Implemented policies and procedures to improve club operations and standards.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Center Manager
X CORE FITNESS
Jaipur
05.2019 - 06.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed work and performance of more than Number employees.
- Prepared annual budgets with controls to prevent overages.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Manager
X CORE FITNESS
Jaipur
09.2016 - 05.2019
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Personal Trainer
X CORE FITNESS
Jaipur
08.2013 - 10.2018
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Designed specific workout systems for individual clients based on performance ability.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Demonstrated proper technique for exercises to avoid injuries.
- Used music to motivate and energize classes.
- Promoted fitness classes to boost gym attendance.
- Set up and broke down equipment before and after classes.
Education
Bachelor Of Technology - Electronic And Communication
RTU
Kota Rajasthan 2011
Higher Secondary -
Tilak Public School
Jaipur 2006
Secondary -
Kendriya Vidyalaya
Bajaj Naga, Jaipur Rajasthan 2003
Skills
- Customer Inquiries
- Corrective Actions
- Customer Needs Assessments
- Active Listening
- Business Operations Monitoring
- Self-Motivated
- Good Telephone Etiquette
- Excellent Communication
- Problem-Solving
- Multitasking Abilities
- Training and Development
Certification
- Certified Sports Nutrition, NSCA - 2021
- Certified Strength and Conditioning Specialist, NCSA. Persuing
Languages
English
Hindi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fitness-club-manager
KleanFiT
07.2023 - 10.2023
Center Manager
X CORE FITNESS
05.2019 - 06.2023
Sales Manager
X CORE FITNESS
09.2016 - 05.2019
Personal Trainer
X CORE FITNESS
08.2013 - 10.2018
Bachelor Of Technology - Electronic And Communication
RTU
Higher Secondary -
Tilak Public School
Secondary -
Kendriya Vidyalaya
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