Gunjan Wadhwa

• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Prioritized roadmap in order to achieve product goals and metrics.
• Directed planning and budgeting efforts.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Assessed costs and estimated production capabilities to evaluate economic viability.
• Coordinated design meetings and decisions with internal departments and teams.
• Analyzed metrics to measure product performance.
• Compiled product and customer data to generate informed profit projections.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Set goals and formalized policies to maximize team performance and keep project on-task.
• Monitored market trends and competitor performance to update promotional strategies
• Reduced project downtime with quality product inspections
• Managed product demonstrations and testimonials for performance evaluation

• Taking ownership of customers issues and following problems through to resolution
• Improve customer service experience, create engaged customers
• Develop service procedures and standards
• Performing quality assurance
• Help design, document and maintain system processes
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
• Keep accurate records and document customer service actions and discussions
• Every twice in a year analyse performance and make strategy for next year
• Identify problems and complete tasks without requiring instruction
• Anticipate upcoming work, prepare resources and complete certain tasks early

Vendor Management

• Leading the control towers (North) -Strategy Planner for the smooth movement of the orders all over the country
• Monitoring the Delivery promise
• Responsible for on time delivery.
• Devised data visualization dashboards to make complex data more accessible to stakeholders.
• Conducted primary and secondary research to better understand customer needs and behaviors.

• Devising ways to optimise inventory control procedures
• Inspecting the levels of business supplies and raw material to identify shortage

• Planning and managing logistics, warehouse, transportation and customer services
• Directing, optimising and coordinating full order cycle

Business Analysis:

• Piloting department's turnover, quantities and margins based on past sales data, sales trends and seasonal changes
• Analysis of catchment for the brand to create the Local Sport Project
• Pricing of the products based on sales as well as maintaining stipulated margin - Building local racket sports community
• Adapting effective communication to build awareness for racket sports in the community

Layout Management:

• Implementing effective merchandising for the layout to ensure 'Quick shopping experience' for the customers
• Monthly change of department's layout based on customer preference and family wise turnover generation
• Implementing effective communications for the layout to make it more ‘self- informed' for the customers
• Maintaining adequate stock based on quantities sold to optimise the SLT

• Build Local sport project basis catchment analysis
• Choose range and products to sell depending on customer analysis
• Implement merchandising strategy for the layout to ensure 'quick shopping journey' for the customer
• Ensure proper inventory management to continuously optimise SLT
• Build a Racket Sports community in the catchment of the store
• Ensure that the Racket Sports Layout is commercially optimised

• Handled customer interaction
• Handled merchandising and inventory management
• Handled business and forecasting
• Organised Badminton Event with 200 Candidates