Gunjan Yadav
Noida
Summary
Procurement Analyst with over 3 years of experience in optimizing procurement processes and enhancing operational efficiency. Demonstrated success in implementing effective procurement systems and fostering collaboration across teams to meet project objectives. Skilled in vendor management, supply validation, and resolving supply chain issues while providing technical support. Strong multitasking and planning abilities contribute to achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Procurement Analyst
Accenture
Noida
08.2021 - Current
- Majorly involved in Vendor Database Management
- Coordinate with Clients and ensure compliance with client policies and processes
- Involved in identification need finding and qualifying the suppliers by requesting/reviewing proposals
- Working with SAP, Ariba Spend Management and Service now(SNOW) tools and prepare periodic Operations Status Reports including quarterly reviews
- Providing end to end support to the suppliers to onboard them on Ariba SLP Portal (New supplier creation / existing supplier's) including the troubleshoot assistance during the technical difficulties.Understand administrative/tactical tasks in relationship to new supplier requests, system maintenance to support accurate purchase order placement such as supplier classification, category mapping etc
- To perform Independent Verification primarily aimed at verifying vendor's bank and contact details to minimize fraudulent activities (Foxtrot Certified to perform such activities)
- Verified accuracy of invoices against purchase orders before submitting payments.
- Resolve or escalate conflicts in a timely manner
- Track and aggregate progress of team members.Process improvement ideas for smooth processing of Team
- Worked with purchasing group to resolve purchase order matching issues.
- Collaborated with purchasing department regarding purchase order creation, changes and cancellations.
Accounts Payable Assistant
Teleperformance
Gurgaon
11.2020 - 06.2021
- Matched orders with invoices and recorded required information.
- Clarifying vendors requirements, probe for understanding, used decision-support tools and resources to appropriately provide resolution to the customer
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Reduced financial discrepancies by verifying accounting statements.
- Handled accounts payable including invoicing and payment processing.
- Supporting vendors by providing accurate data and guiding them regarding the organization's services.
- Managed accounts payable and receivable functions including invoice processing.
Customer Service Support Advisor
British Telecom
Gurgaon
12.2019 - 07.2020
- Assisted in creating value-based relationships with customers to optimize customer service whilst leveraging the BT Group resource pool, within guidelines and under full supervision
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service Team
- Handled professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure
- Participated in continuous improvement activities to improve the customer service team processes
Customer Service Support Advisor
Concentrix
Gurgaon
08.2018 - 10.2019
- Managing and resolving customer queries, handling escalations and complaints Providing the clients with the best resolutions
- Performing routine tasks while maintaining SLAs
- Reviewing service requests based on the predefined scope of support, records, diagnosis and troubleshoots customer raised incidents
- Manage unplanned interruptions to restore normal service operations
Education
B.Com -
University of Lucknow
Lucknow05.2013
Intermediate -
A S Public College
Lucknow05.2008
Skills
- Communication skills
- Customer service excellence
- MS Office and Excel proficiency
- Analytical problem solving
- SAP Ariba expertise
- Invoice processing and verification
- Vendor management
- Conflict resolution
- Team collaboration
- Purchase order management
Accomplishments
- A Team Award 2023, for delivering value a notch above, and redefining excellence beyond client expectations
- Recognized as the best participant in proposed Ariba SLP campaign and internal projects.
- Trained 5+ team members on process knowledge and techniques, resulting in a decrease in escalated customer issues
- Created monthly review reports
- Providing valuable insights and ideas for process improvement
Training
- Fraudulent Refresher training
- PDCA training
- Foxtrot Certified
Languages
Hindi
First Language
English
Proficient (C2)
C2
Declaration
- I hereby declare that the information provided in this document is accurate and true to the best of my knowledge and belief I commit to upholding the highest standards of transparency, professionalism, and accountability throughout the course of this engagement
Timeline
Procurement Analyst
Accenture
08.2021 - Current
Accounts Payable Assistant
Teleperformance
11.2020 - 06.2021
Customer Service Support Advisor
British Telecom
12.2019 - 07.2020
Customer Service Support Advisor
Concentrix
08.2018 - 10.2019
B.Com -
University of Lucknow
Intermediate -
A S Public College
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