Gunjeet Kaur
Noida
Summary
Goal-focused and versatile leader with experience in sales, team leadership, and customer service. Skilled in creating engaging content across blogs, web, scripts, and storytelling. Proven ability to drive customer satisfaction through clear communication and tailored solutions. Strong public speaking and interpersonal skills, with a knack for motivating teams and improving performance. Thrives in fast-paced environments and passionate about leveraging writing, leadership, and AI expertise in a dynamic role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Full-time Writer, Career Counselor
Bridge Talent Pvt. Ltd. (Careerio/Talent Inc.)
Pune (Hybrid)
07.2022 - 04.2025
- Created career-focused content, including resumes, cover letters, and LinkedIn profiles for clients at various career stages.
- Developed career coaching strategies, guiding clients on career advancement, job search techniques, and interview preparation.
- Provided personalized career coaching and counseling for over 1000 clients, helping them enhance their career prospects, resulting in high client satisfaction and repeat business.
- Maintained a consistently high NPS score of 50+, reflecting strong client satisfaction and long-term relationships built through effective coaching and support.
- Coached clients through 100+ career transitions, assisting them in navigating career changes, job searches, and professional development.
Content Writer | Technical Writer | Academic Writer
Freelance Writer
Remote
07.2021 - 07.2022
- Developed a wide range of content, including blogs, articles, newsletters, and promotional materials for diverse clients.
- Worked on writing projects across multiple industries, adapting to different brand voices and content strategies.
- Assisted in the acquisition of 20+ new clients through targeted content strategies and a personalized approach, contributing to a 15% increase in annual revenue for the company.
- Helped maintain 90%+ client retention rate through continuous communication and delivering value-added content that met evolving client needs.
Education
Master of Arts - Political Science
Christ Church College
Kanpur01.2022
Bachelor of Arts -
Dr. Brajendra Swarup College
Kanpur01.2020
Skills
- Sales Support
- Lead Generation
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Public Speaking
- B2B Sales
- B2C Communication
- Solution Selling
- Cross-functional Collaboration
- Client Needs Analysis
- Presentation Skills
- Product Knowledge
- Consultative Selling
Accomplishments
- Recognized as the 'Overachieving Writer of the Month' multiple times and maintaining an NPS of 50.
- Successfully catered to 1000+ clients with outstanding feedback.
- Developed and improved the academic skills of numerous students during private tutoring sessions.
Certification
- Technical Writing, Henry Harvin Institute
- SEO & Copywriting, Udemy
Languages
Hindi
First Language
English
Proficient (C2)
C2
Italian
Beginner
A1
Technical Skills
Salesforce
HubSpot
Slack
Grammarly
WordPress
Microsoft Office Suite
Mailchimp
Google Analytics
Timeline
Full-time Writer, Career Counselor
Bridge Talent Pvt. Ltd. (Careerio/Talent Inc.)
07.2022 - 04.2025
Content Writer | Technical Writer | Academic Writer
Freelance Writer
07.2021 - 07.2022
Master of Arts - Political Science
Christ Church College
Bachelor of Arts -
Dr. Brajendra Swarup College
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