GUNVIR SINGH NANRA
Project Head PMP®
AM-177, Shalimar Bagh, New Delhi,Delhi
Summary
Experienced PMP, result-oriented Telecommunications professional, considered knowledgeable leader and dedicated problem solver. Brings 21 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Seeking to leverage leadership expertise as project head.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Project Head
Bharti Airtel Limited
Gurugram
06.2022 - Current
- Responsible for leading a team of project managers for management of service deliveries directed toward strategic business and organizational goals
- Acting as a point of escalation to project manager for ongoing projects
- Achieved > 112% incremental revenue in FY23
- Ensuring 100% adherence to PMO compliances
- Work with project managers to ensure RFS compliance and delivery time reduction for improvement of ranking in customer scorecard
- Supporting project managers with internal / external escalations to ensure timely resolution of customer concerns & accelerating delivery speed
- Responsible for grooming and up-skilling of team for career development and creating future leaders
- Ensuring collaboration of project team with other stakeholders for common organisational goal
Project Manager
Bharti Airtel Limited
Gurugram
01.2019 - 05.2022
- Ensured Incremental revenue maximisation by achieving monthly target and converting opportunities
- Maintained adherence to PMO compliances
- Identified plans and resources required to meet project goals
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with third party partners to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Creating Project Closure Document for the formal closure of projects.
Service Account Manager
Bharti Airtel Limited
Gurgaon
07.2012 - 12.2018
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Successfully executed strategic project for Global Business team resulting in limiting service related churn to negligible level
- Led resolution of circuit performance issues in Bangalore for Oracle with enhanced engagement of TAC3 &doing weekly/fortnightly calls with customer to understand and work out various fixes
Assistant Manager - Service Account Manager
Bharti Airtel Limited
Gurgaon
01.2009 - 06.2012
- Ensured compliance of customer SLAs through continuous implementation of Service Improvement Plans (SIP)
- Exploring and identifying opportunities to upsell/cross-sell
- Contributed towards generation of INR 1.1 Mn additional revenue through new opportunities
- Obtained INR 31 lacs worth hardware AMC from VSAT customers
- Saving revenue by initiating churn prevention plan for the expected cancellation arising out of performance reasons
- Conducting periodic reviews with network teams, problem management and incident management teams
- Managing clients and accounts as well as build relationships to ensure business growth
MIS Executive
Bharti Airtel Limited
Gurgaon
08.2006 - 01.2009
- Prepared monthly/annual data to determine metrics for operational performance.
- Prepared monthly performance report for uptime SLA% for multiple enterprise segment customers and shared with Service Managers
- Kept track of monthly customer meetings done by Service Managers and maintained customer issue tracker
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Generated reports each month covering uptime SLA & repeat count data.
- Tracked different service assurance metrics daily and organized for reporting purposes.
Project Coordinator
Reliance Infocomm Ltd
New Delhi
01.2002 - 07.2006
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Photocopied, distributed and emailed documents to Zonal managers.
- Prepared meeting agendas and minutes for distribution and record keeping.
Education
Post Graduate Diploma - Business Administration
Symbiosis Center For Distance Learning
Pune 07.2002 - 12.2004
Bachelor of Science -
University of Delhi
New Delhi 07.1998 - 06.2001
Skills
Passion for customer satisfaction
Analytical and Critical Thinking
Decision-Making
Teamwork and Collaboration
Interpersonal Communication
MS Office
People management
Persuasion skills
Problem-solving
Managing multiple projects
Special projects
Project manager supervision
Project monitoring
Project risk assessment
Project timeline compliance
Certification
PMP - Project Management Professional
Trainings
• Advanced IP and MPLS training from ALT Center (BSNL)
• Product Knowledge Voice & Data (Airtel)
• Writing Advantage Workshop (Franklin Covey)
• Advanced Diploma in Web & E-commerce Technology (STG)
Timeline
PMP - Project Management Professional
04-2023
Project Head
Bharti Airtel Limited
06.2022 - Current
Project Manager
Bharti Airtel Limited
01.2019 - 05.2022
Six Sigma Green Belt
09-2018
Service Account Manager
Bharti Airtel Limited
07.2012 - 12.2018
Assistant Manager - Service Account Manager
Bharti Airtel Limited
01.2009 - 06.2012
Cisco Certified Network Associate (CCNA)
10-2008
MIS Executive
Bharti Airtel Limited
08.2006 - 01.2009
Post Graduate Diploma - Business Administration
Symbiosis Center For Distance Learning
07.2002 - 12.2004
Project Coordinator
Reliance Infocomm Ltd
01.2002 - 07.2006
Bachelor of Science -
University of Delhi
07.1998 - 06.2001