Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Languages
Timeline
Generic

Gurbax Singh

Ludhiana

Summary

To work in an organization where I can get best out of myself, to impart myself an extra edge over competitors and achieve my goal with hard work and pursuance.

An experienced Electronics Technician with an extensive experience in Marketing, achieving targets and implementing proactive company procedure. Skilled Service Provider with robust experience in managing and delivering high-quality services across various industries. Strengths include seamless coordination, problem-solving skills, and focus on customer satisfaction. Have consistently improved service delivery processes and procedures, contributing to increased customer retention and satisfaction in prior roles. Customer-focused Service Provider successful at providing individualized care to diverse clients. Committed to addressing individual needs, ensuring satisfaction, retention, and referrals.

Overview

15
15
years of professional experience

Work History

Luminous Authorize Service Provider

Ludhiana
Ludhiana
08.2015 - Current
  • Handling luminous power tec pvt ltd calls ( 900 Avg per month)
  • Handling Livgaurd steplizer calls (40 Avg per month)
  • Collaborated with other departments in order to resolve complex customer issues.
  • Managed inventory of spare parts used in repairs or upgrades.
  • Created detailed reports on completed complaints for management review.
  • Resolved customer inquiries via phone or online chat in a timely manner.
  • Maintained accurate records of service calls and customer interactions.
  • Responded quickly to emergency situations that threatened service availability.
  • Inspected, diagnosed, and repaired customer equipment to ensure optimal performance.
  • Deployed new technologies to improve efficiency of service delivery processes.
  • Maintained accurate records of customer interactions and transactions.
  • Repaired damaged components such as inverters, charge controllers, and other related parts.
  • Troubleshot issues with existing solar systems and repaired them as needed.
  • Provided technical support to customers regarding their existing or newly installed solar systems.
  • Ensured that all installations adhered to local building codes and regulations.
  • Analyzed data collected from monitoring devices to identify areas needing improvement or repair.

Luminous Power Technologies

Ludhiana
Ludhiana
08.2010 - 01.2015
  • Handling 1,500 calls.
  • Handling team of 21 persons.
  • Kept detailed logs documenting hours worked, maintenance performed.
  • Coordinated scheduling of technicians' appointments according to availability of parts or services required.
  • Analyzed data from customer surveys to identify areas for improvement in service delivery.
  • Ensured proper documentation was maintained for all service calls performed by technicians.
  • Reviewed warranty claims for accuracy and completeness prior to submission to the company.
  • Conducted monthly meetings with staff to review performance goals and objectives, providing feedback on areas for improvement.
  • Organized regular training sessions for technicians in order to keep them up-to-date with industry best practices.
  • Performed cost analysis on repair jobs in order to maximize efficiency while minimizing expenses.
  • Provided technical assistance over the phone when possible in order to resolve customer issues quickly.
  • Created detailed reports on monthly service activities, including labor costs and customer feedback scores.

Sweeny Overseas Pvt. Ltd.

Ludhiana
Ludhiana
05.2009 - 07.2010
  • Assemble equipment: water level indicator, doorbell, tube light, SMPS supply.
  • Cost control.
  • Built prototype circuits to demonstrate functionality in accordance with engineering specifications.
  • Tested completed products to ensure compliance with safety regulations and industry standards.
  • Performed preventive maintenance on electronics systems to ensure optimal performance.
  • Maintained accurate records of all repairs performed including a logbook detailing parts used and time spent on each job.
  • Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.

Education

Bachelor of Arts - History

Punjab University Chanigarh
01.2015

Inverter Repair -

Loomba TV Training Institute
01.2010

SMPS Repair -

Loomba TV Training Institute
01.2010

ITI in IT & ESM -

Guru Harkrishan ITC
01.2005

H.S.C. -

P.S.E.B. Mohali
01.2002

S.S.C. -

P.S.E.B. Mohali
01.2000

Skills

  • Basic knowledge of Electronics
  • Effective Communication
  • Adaptability
  • Time Management
  • Problem-solving abilities
  • Fault finding & Repair of inverter, solar inverter, fans & SMPS
  • Knowledge of Components of Electronics
  • PCB tracing & fault finding
  • Complaint resolution
  • Record-keeping
  • Supply Management

Hobbies and Interests

  • Reading: Regular reader of “Electronics for you” to update myself with latest invention in the field.
  • Listening to Music
  • Playing cricket
  • Stamp collection

Accomplishments

  • we got best service center award in zone 1

Languages

Punjabi
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Timeline

Luminous Authorize Service Provider

Ludhiana
08.2015 - Current

Luminous Power Technologies

Ludhiana
08.2010 - 01.2015

Sweeny Overseas Pvt. Ltd.

Ludhiana
05.2009 - 07.2010

Bachelor of Arts - History

Punjab University Chanigarh

Inverter Repair -

Loomba TV Training Institute

SMPS Repair -

Loomba TV Training Institute

ITI in IT & ESM -

Guru Harkrishan ITC

H.S.C. -

P.S.E.B. Mohali

S.S.C. -

P.S.E.B. Mohali

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Gurbax Singh