Gurdeep Gupta
Gurugram
Summary
Accomplished General Manager with over 20 years of experience in Supply Chain Planning and Analysis, Demand and Supply Chain Management, and Project Management. Proven expertise in B2B and B2C Store Management, Process Optimization, and Cost-to-Serve Analysis. Adept at negotiation and contract management. Successfully initiated and led two major projects company level: the implementation of Electronic Data Interchange (EDI) and the establishment of a consolidation Centre, driving efficiency and cost
Overview
29
29
years of professional experience
Work History
General Manager – Operations Restaurant & Central Kitchens
Wizes Infrastructure (www.chaabi.design)
12.2022 - Current
- Successfully managed the design and execution of café, restaurant and Central Kitchen projects for renowned clients including Starbucks, KFC, Pizza Hut, Chaayos, Haldirams, Blue Tokai, Burger King, and others
- Demonstrated expertise as the process lead in designing restaurants and kitchens, ensuring designs met all functional requirements, optimized work ergonomics, and enhanced productivity
- Maintained a strict focus on compliance with Food Safety & Hygiene (FSSAI) regulatory requirements, guaranteeing that all designs met industry standards
- Diligently oversaw project execution to ensure alignment with approved design plans, resulting in the realization of the envisioned concepts
- Accomplished the design and management of a substantial 20,000 sqft bakery project in Bangalore for Suchali's Artisan Bakehouse
- Meticulously addressed every aspect of the bakery's layout to eliminate bottlenecks and optimize production, achieving an impressive daily output of approximately 8,000 breads and 12,000 croissants
- Calculated precise equipment requirements, covering a range of items from ovens, mixers, and proofers to smaller essentials like bread baskets, prep tables, and trolleys.
Sr. Manager - HoReCa
Flipkart Wholesale, Walmart India, Hotel, Restaurant & Caterers
01.2021 - 08.2022
- Managing end-to-end best price store operations (Jammu Location) with manpower around 300 people, including Administration, Cash, Membership, Receiving, Outbound, Refunds, Transportation, Sales Team, P&L, Merchandising, Asset Protection
- Responsible for Sales & Fulfillment of HoReCa Channel (Hotels, Restaurants & Caterers)
- Assortment selection for the store by understanding different needs of the customers like Grocery, Housekeeping, Equipment, Stationery and miscellaneous
- P&L management by negotiating with Suppliers and setting up pricing for the customers
- Experience in planning and leading strategic initiatives
- Promote team integration & cross-functional collaboration.
Sr. Manager
Walmart India
09.2008 - 12.2020
- Part of the founding team at Walmart India set up Best Price stores (Sam's Club)
- Inventory Planning, forecasting, Vendor Management, Collaborative Planning and Replenishment to all stores
- Experience planning and leading strategic initiatives
- Engaging cross planning teams to promote in store sale
- Seasonal and promotional planning including Private Brand
- Continuous vendor engagement at all levels to ensure high fill rate & Instock with optimum inventory and minimum obsolescence
- Ordering Inventory levels as per demand to maximize sale and minimize waste
- Performing regular cycle count ensuring FIFO
- Vendor Identification, Vendor Negotiation, Forecasting & Planning
- Managing and Monitoring Purchase Orders, Vendor Management & Collaborative Planning) to ensure In-Stock (Right Stock Levels) at stores within budgeted cost to serve and working capital
- Warehouse Management: Inventory management, Receiving & towing, Picking & Packing, and Shipping.
Sr. SCM/Quality Professional
FarePortal
12.2006 - 09.2008
- Overall ensuring error free delivery of Credit Card Verification process
- Prioritizing and planning work activities
- Demonstrating accuracy and thoroughness; exploring different ways to improve and promote quality; Applying feedback to improve performance
- Handle and resolve critical quality problems using research abilities
- Possess significant approach to balance team and individual responsibilities
- Giving and accepting feedback; allocating contribution in building a positive team spirit
- Able to build morale and group commitments to goals and objectives, supporting everyone's efforts to succeed.
Sr. Quality Assurance Consultant & Operations
HyperQuality
07.2005 - 12.2006
- Improve company performance through enhanced quality standards; deploying strong, long-term QA integration strategies
- Listening and evaluating recorded calls
- Providing immediate feedback to each calling agent via our web-based tool
- Conducted and attended calibration sessions
- Ensuring that the agents meet the quality standards set by the client
- Training new agents and quality analysts on the projects they are to be deployed
- Client interaction to improve the performance of the program and its quality.
Customer Care Officer
Convergys India Service
02.2003 - 07.2005
- To ensure full customer satisfaction during calls by providing all information accurately
- Maintaining healthy competition among teams across the floor and trying to excel in all areas possible
- Coordinating with the team to ensure task completion within timelines
- Monitoring calls of the agents in a team and giving them feedback accordingly
- Taking supervisor calls for the customers and solving their issues appropriately
- Providing necessary feedback about the voice and accent training programme.
Entrepreneur
Restaurant, Anand Puri Sweets & Restaurant
07.1995 - 02.2003
- Managing restaurant staff's work schedules
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
- Checking in on dining customers to enquire about food quality and service
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Monitoring the restaurant's cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service
- Resolving customer complaints in a professional manner.
Education
Bachelor of Commerce -
Hemwati Nandan Bhahuguna Garhwal University
Certification in Computer Application -
Aptech
Skills
- Supply Chain planning and analysis
- Cost Analysis and Reduction
- Operations Management
- Asset Control
- Workforce optimization
- Vendor Management
- Demand and Supply Chain Management
- Projects Management
- B2B & B2C Store Management
- Process Optimization
- Cost to serve analysis
- Leadership and team building
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Time Management
- Inventory Control
- Verbal and written communication
- P&L Management
- Team training and development
- Staff Motivation
- Process Improvements
- Strategic Planning
- Performance Improvement
- Interpersonal Skills
- Project Planning
- Cost Reductions
Personal Information
Title: General Manager-Logistics, Supply Chain, Operation
Timeline
General Manager – Operations Restaurant & Central Kitchens
Wizes Infrastructure (www.chaabi.design)
12.2022 - Current
Sr. Manager - HoReCa
Flipkart Wholesale, Walmart India, Hotel, Restaurant & Caterers
01.2021 - 08.2022
Sr. Manager
Walmart India
09.2008 - 12.2020
Sr. SCM/Quality Professional
FarePortal
12.2006 - 09.2008
Sr. Quality Assurance Consultant & Operations
HyperQuality
07.2005 - 12.2006
Customer Care Officer
Convergys India Service
02.2003 - 07.2005
Entrepreneur
Restaurant, Anand Puri Sweets & Restaurant
07.1995 - 02.2003
Bachelor of Commerce -
Hemwati Nandan Bhahuguna Garhwal University
Certification in Computer Application -
Aptech
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