Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gurdeep Gupta

Gurdeep Gupta

Gurugram

Summary

With more than 20 years of experience, I offer extensive expertise in Operations, Supply chain management, Inventory Planning, Replenishment, Vendor Management, Warehouse Management. I have successfully led teams and operations for prestigious brands, honing my leadership skills along the way. As a results-oriented professional, I excel at implementing strategic initiatives that enhance profitability and drive sales. I am recognized for my commitment to operational excellence and exceptional customer service. I am skilled at motivating, training, and developing team members to achieve success in highly competitive environments.

Overview

22
22
years of professional experience

Work History

Sr. Manager - Supply Chain

Wizes Infrastructure (www.chaabi.design)
Gurgaon
12.2022 - Current
  • Successfully managed the execution of interior works and fit-outs—including civil, electrical, plumbing, woodwork, HVAC, and fire fighting—for café, restaurant, and central kitchen projects for esteemed clients such as Starbucks, KFC, Pizza Hut, Chaayos, Haldirams, Blue Tokai, and Burger King.
  • Oversaw Material Requirement Planning across all vendor categories nationwide, including negotiation, vendor management, purchase order issuance, and ensuring timely material delivery.
  • Implemented the "Procure to Pay" module for our in-house project management tool, enhancing efficiency in procurement processes.
  • Developed Material Master with 50,000 items for our in-house tool, streamlining inventory management.
  • Achieved a 5% reduction in material wastage through effective material planning.

Sr. Manager - Operations

Flipkart Wholesale, Walmart India
01.2021 - 08.2022
  • Co-Store Manager overseeing the complete operations of the Best Price store in Jammu, managing a workforce of approximately 300 employees across various functions, including Administration, Cash Management, Membership, Receiving, Outbound, Refunds, Transportation, Sales, P&L, Merchandising, and Asset Protection.
  • Responsible for driving sales and fulfillment while ensuring exceptional customer satisfaction.
  • Focused on motivating the team and managing productivity to achieve operational excellence.
  • Ensured timely delivery of customer orders by effectively managing inventory accuracy, ordering, receiving, dispatching, and transportation logistics.
  • Fostered team integration and cross-functional collaboration to enhance overall store performance.

Sr. Manager

Walmart India
09.2008 - 12.2020
  • Worked with both the formats at Walmart India (Easy Day Retail Stores, Best Price Wholesale Stores)
  • Handled end to end supply chain i.e. Sales Planning & Forecasting -> Managing and Monitoring Purchase Orders -> Vendor Management & Collaborative Planning to ensure In-Stock (Right Stock Levels) at stores within budgeted cost to serve and working capital. Warehouse Management -> Inventory management, Receiving & towing, Picking & Packing, Shipping.
  • Seasonal and promotional planning including Private Brand
  • Continuous vendor engagement at all levels to ensure high fill rate & Instock with optimum inventory and minimum obsolescence
  • Ordering Inventory levels as per demand to maximize sale and minimize waste
  • Inventory Planning with choosing right Replenishment Channel, right buffer settings to ensure correct pipeline to manage demand and supply variation.
  • Demand Management, which accommodates rate of sale, and seasonality management to ensure correct demand forecasting.
  • New Store Planning leading effective planning to meet new store opening plans.o Promotional Planning initiation, planning the timely and correct flow of stock for delivering the value within specification of promotions.
  • Keeping a track of long and short term promotions
  • Best availability (In-stock of 96% from initial levels of 85%) in any of the Indian Super/Hyper markets.
  • Reduced inventory days on hand by 50%; thereby optimal utilization of the most critical resource in retail i.e. space apart from working capital.
  • Setting up and monitoring of unproductive inventory; ageing of stocks and OTB (Open to Buy) levels.
  • Master Data Synchronization between the vendors and systems so that right products are being ordered at the right time. Managing the frequent MRP, UPCs and grammage changes across diverse portfolio. This has helped to improve fill rate levels from 70% to 80% purely on MDM initiatives.
  • First time in India, Initiated the process of EDI between Walmart and Global Vendors to synchronize master data and order processing
  • Vendor Trainings to ensure suppliers understand all the process requirements and driving the best synergy.
  • Instrumental in setting up Vendor Implant process and making it a success with various vendors; adopted by various retailers in India thereafter.

Sr. SCM/Quality Professional

FarePortal
Gurgaon
12.2006 - 09.2008
  • Overall ensuring error free delivery of Credit Card Verification process
  • Demonstrating accuracy and thoroughness; exploring different ways to improve and promote quality; Applying feedback to improve performance
  • Handle and resolve critical quality problems using research abilities
  • Possess significant approach to balance team and individual responsibilities
  • Giving and accepting feedback; allocating contribution in building a positive team spirit
  • Able to build morale and group commitments to goals and objectives, supporting everyone's efforts to succeed.

Sr. Quality Assurance Consultant & Operations

HyperQuality
07.2005 - 12.2006
  • Improve company performance through enhanced quality standards; deploying strong, long-term QA integration strategies
  • Listening and evaluating recorded calls
  • Providing immediate feedback to each calling agent via our web-based tool
  • Conducted and attended calibration sessions
  • Ensuring that the agents meet the quality standards set by the client
  • Training new agents and quality analysts on the projects they are to be deployed
  • Client interaction to improve the performance of the program and its quality.

Customer Care Team Lead

Convergys India Service
02.2003 - 07.2005
  • Ensured complete customer satisfaction during calls by delivering accurate and comprehensive information.
  • Fostered a healthy competitive environment among teams to enhance performance and motivation.
  • Coordinated with team members to guarantee timely completion of tasks and projects.
  • Monitored agent calls, providing constructive feedback to improve performance and service quality.
  • Handled supervisor calls, addressing customer issues effectively and ensuring prompt resolution.
  • Offered valuable insights on the voice and accent training program to enhance team communication skills.

Education

Bachelors - Commerce

Garhwal University
Dehradun

Diploma - Computer Applications

Aptech
Dehradun

Skills

  • Supply Chain
  • Replenishment
  • Inventory Planning
  • In-stock
  • Fill Rate
  • Forecasting
  • Collaborative Planning
  • Cross-functional Collaboration
  • Warehouse Operations
  • Physical Inventory Management
  • Route Planning
  • Vendor Management
  • Sales & Fulfillment
  • Assortment Selection
  • P&L Management
  • Strategic Initiatives
  • Vendor Negotiation
  • Quality Assurance
  • Problem-solving
  • Training
  • Client Interaction
  • Customer Satisfaction
  • Supervision
  • Cash Flow Management

Timeline

Sr. Manager - Supply Chain

Wizes Infrastructure (www.chaabi.design)
12.2022 - Current

Sr. Manager - Operations

Flipkart Wholesale, Walmart India
01.2021 - 08.2022

Sr. Manager

Walmart India
09.2008 - 12.2020

Sr. SCM/Quality Professional

FarePortal
12.2006 - 09.2008

Sr. Quality Assurance Consultant & Operations

HyperQuality
07.2005 - 12.2006

Customer Care Team Lead

Convergys India Service
02.2003 - 07.2005

Bachelors - Commerce

Garhwal University

Diploma - Computer Applications

Aptech

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