Gurdeep Saini
Faridabad
Summary
Results-driven professional with extensive experience in sales, customer service, and team leadership across luxury hospitality, beauty, and retail sectors. Exceptional customer relation skills, negotiation expertise, and confident personality enabling delivery of outstanding service and consistent surpassing of sales targets. Adept at inventory management, promotional planning, and training new hires to ensure operational excellence. Thrives in fast-paced environments, excels at fostering creative solutions to complex challenges. Career focus on leveraging expertise in client engagement and team management to drive business growth and enhance customer satisfaction.
Overview
18
18
years of professional experience
Work History
Sales Executive
Mediterranean Shipping Company (MSC)
03.2023 - 10.2024
- Customer service -Deliver exceptional customer service by warmly greeting passengers, guiding them in selecting beauty and fragrance products, and offering expert, personalized advice on skincare, makeup, and fragrances
- Sales and Promotion- Boost sales by showcasing new and trending beauty products, aiming to exceed targets through engaging promotions, demos, and onboard workshops
- Inventory Management-Support efficient inventory management by performing regular stock check
Team Leader
Estee Lauder
11.2021 - 03.2023
- Oversaw team rosters and manpower allocation for an 8-member team, coordinated promotional events, conducted training for new hires, and expertly handled stock and tester order
- Provide comprehensive training to new joiners, equipping them with essential skills and knowledge for success
Counter Manager
Clinique,(Estee Lauder)
04.2017 - 10.2021
- Managing the reports for the Counter
- Planning and Execution of promotional offers and events
- Giving training to new joiners
- Ordering and Managing Stock and Testers
Sales Executive
Marina Home (DUBAI)
10.2015 - 04.2017
- Customer handling and suggesting regarding furniture
- Telling them about different kinds of wood and about leather
- Coaching on product knowledge for new joiner’s
Skin Care Consultant
Clinique,(Estee Lauder)
12.2012 - 08.2015
- Planning and Execution of promotional offers and events
- Listen and make client understand how the concern happens
- Telling the clients that how our products will help them in solving their concern
Club Butler
The Leela Hotel, New Delhi, Pre-Opening
01.2011 - 12.2012
- Arranging City tours
- Personal Butler for VVIP’(Head of State or Country)
Club Butler
Taj Mahal Hotel, New Delhi
01.2008 - 07.2010
- Arranging City tours
- Personal Butler for VVIP’(Head of State or Country)
Guest Service Attendant
Radisson MBD Hotel, Noida
04.2007 - 03.2008
- Opening And closing of the bar
- High level of service to the customers
Education
Bachelor Degree - B.Com.
Vinayaka University
Diploma - Hospitality Management and Global Aviation
AHA
01.2005
12th -
St. Thomas Sen. Secondary School
01.2005
10th -
St. Thomas Sen. Secondary School
01.2003
Skills
- Operating system
- Written communication
- Negotiation skills
- Problem identification
- Creative solutions
- Fast paced environment
- Customer relation skills
- Confident personality
- Outgoing personality
Timeline
Sales Executive
Mediterranean Shipping Company (MSC)
03.2023 - 10.2024
Team Leader
Estee Lauder
11.2021 - 03.2023
Counter Manager
Clinique,(Estee Lauder)
04.2017 - 10.2021
Sales Executive
Marina Home (DUBAI)
10.2015 - 04.2017
Skin Care Consultant
Clinique,(Estee Lauder)
12.2012 - 08.2015
Club Butler
The Leela Hotel, New Delhi, Pre-Opening
01.2011 - 12.2012
Club Butler
Taj Mahal Hotel, New Delhi
01.2008 - 07.2010
Guest Service Attendant
Radisson MBD Hotel, Noida
04.2007 - 03.2008
Diploma - Hospitality Management and Global Aviation
AHA
12th -
St. Thomas Sen. Secondary School
10th -
St. Thomas Sen. Secondary School
Bachelor Degree - B.Com.
Vinayaka University