GURIA SINGH
GURUGRAM
Summary
Attentive and communicative manager with seven year of experience. Strong written and verbal communication skills, attention to detail and the ability to gain trust combine to achieve results. Experienced in managing personnel records management, compensation and benefits and employee relations. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Dormer interior & kitchen solution Pvt Ltd
Gurgaon
07.2021 - Current
- Researched target markets to understand the needs of current and potential customers.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Managing showroom, ensuring high customer service standard, maintaining inventory, and organizing showroom displays to attract and engage customers.
- Provide detailed product specifications and ensure alignment with product strategy and cross-functional requirements to enhance clarity.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Every month worked on new market strategies.
- Managing meetings with clients and driving sales to meet targets.
- Identifying new business opportunities, making the quotation and contracts, and ensuring customer satisfaction.
Operation Manager Cum HR
Speed Air Logistic Pvt Ltd
Gurgaon
02.2017 - 04.2022
- Managing a team of 100 employees; also, I look after accounts, customer support, operations, and facility management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Organize vehicle records, shipping documents, training sessions, etc.
- Planning and managing logistics, warehouse, transportation, and customer services.
- Created vision and goals for team, and motivated staff to achieve excellence in customer support processes.
- Prepared rate list, quotation, supervised the shipments, knowledge of safety protocols, managed warehouse, maintained attendance records.
- Monitor cost and motivate employees through special events and incentive programs.
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Attend Meeting with vendor and Managed day-to-day communications with multiple vendors simultaneously.
Education
B.com - Bachelor of Commerce
CSJM University
Kanpur04-2016
Skills
- Knowledge of Ms Excel ,Word, Power Point and Canva platform
- Recruitment strategies
- Workforce improvement
- Facility management
- Collection expertise
- Budget analysis
- Decision-Maker
- Sales Presentations
- Product Demonstrations
- Promotional planning
- Project Management
- Business Development
- Client Consultations
- Pipeline Development
- CRM Platforms
- Team building
- Event Planning
- Client Relationship Building
- Contract negotiation expertise
- Ability to handle the social media platform
- Quick learner and multi-tasking ability
Timeline
Business Development Manager
Dormer interior & kitchen solution Pvt Ltd
07.2021 - Current
Operation Manager Cum HR
Speed Air Logistic Pvt Ltd
02.2017 - 04.2022
B.com - Bachelor of Commerce
CSJM University
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