Gurjeet Kour
Bangalore
Summary
An astute professional with 5+years of expertise Pan India in Sales, Strategy, Business Development, Call centre Operations, B2B & B2C Loan Distribution business & Real Estate Sales. Expertise in designing work schedules, handling workflows & managing teams to attain high profitability along with efficiency in work. Deft in handling transaction from login to disbursal. Adroit in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to standards and work processes. Demonstrated skills in team supervision and relationship management as well as exceptional communication abilities to cut across the organizational levels and accomplish targets. Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills.
Overview
6
6
years of professional experience
Work History
Cluster Head
Urban Money
12.2024 - 02.2025
- Oversaw nationwide B2B channels for PL, BL, HL, and LAP products.
- Achieved monthly business volume averaging 55 crore.
- Focused on growth in key markets: Karnataka, Tamil Nadu, Kerala, and Delhi NCR.
- Implemented targeted initiatives to enhance growth across specified geographies.
Centre Manager
Ruloans
09.2023 - 11.2024
- Handling Pan India B2B Channels for Business loans, Loan Against Property, Home Loans, Personal Loans, Credit Cards, Insurance, Machinery Loan, Car Loan, OD, WC & Real Estate.
- Handling Channels across Delhi NCR, UP, UK, MP, MH, Gujarat, Karnataka, Tamil Nadu & Kerala
- Monthly average business of 40 Cr
- Handling Tele Calling Team of 12 ppl for Secured & Unsecured for B2C
- Handling Team of 7 people across states & 2 branches.
Team Leader
Indifi
07.2023 - 08.2023
- Handling Team of 10 people for selling Business loan
- Product and Process Training
- End to End Operations handling from Login to Disbursal
Team Leader
Indialends
05.2019 - 06.2023
- Direct PL loan sales team of 30 to drive 50% increase in revenue of INR 30 Lacs; created & trained a cross-functional team to process 1400 loans every month.
- Spearheaded successful implementation of new recruitment methodology, resulting in a 25% decrease in hiring and boosting team productivity.
- Facilitated training program for 30 staff members to improve customer handling skills; systematized client communication procedures that led to 45% hike in retention rate.
- Overhauled loan origination process, increasing application fulfilment by 15% and drastically reducing processing time from 48 hours to 24 hours.
- Coached and mentored staff to enhance performance and productivity, achieving KPIs established 30% above targets.
- Achieved 28% cost optimization through meticulous monitoring.
- Handled fulfilment of major NBFCs like paysense, clix capital, DMI finance, Hero fincorp and fullerton.
- Successfully implemented digital fulfilment journey post COVID and increased efficiency by 30% with a smaller number of team members.
- Achieved optimization in areas like Assisted onboarding (KYC), digital fulfilment, E-Nach etc.
Education
MSc - Bio Tech
Kurukshetra University
01.2018
BSc - Bio Tech
MD University
01.2015
Skills
- Business development
- Customer relationship management
- Relationship management
- Strategic planning
- Client engagement
- Process optimization
- B2B sales expertise
Timeline
Cluster Head
Urban Money
12.2024 - 02.2025
Centre Manager
Ruloans
09.2023 - 11.2024
Team Leader
Indifi
07.2023 - 08.2023
Team Leader
Indialends
05.2019 - 06.2023
MSc - Bio Tech
Kurukshetra University
BSc - Bio Tech
MD University