Microsoft Excel
GURJEET SINGH
Customer Success Manager
WZ – 15 Manohar Park, East Punjabi Bagh ,DL
Summary
Energetic business driven manager with hands-on approach to implementing strategies to cultivate positive business experience. Highly focused on KPI oversight and mentoring team in data processes. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 4.5+ years track record of success in cooperate world.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Success & Process Manager
MilkMan
Gurugram, UP
02.2018 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Created a 100+ long term running client base along with 10+ team members.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for clients and provided feedback on methods for reaching those milestones.
Web Developer Intern
Shree Tech Solutions
Delhi, Delhi
06.2017 - 06.2018
- Re-Designing the company’s website for the clients.
- Accountable for the designing and developing the online-food ordering website, hacking website sites using HTML, CSS, PHP and JavaScript.
-Handling the assignment of tasks and reporting project progress to company on a daily basis.
- Providing ongoing additions, site maintenance.
Education
Bachelor of Computer Applications -
Amity University Noida
06.2014 - 05.2017
Skills
Client Management
undefinedSoftware
ZOHO
Sales Force
Microsoft Powerpoint
Timeline
Customer Success & Process Manager
MilkMan
02.2018 - Current
Web Developer Intern
Shree Tech Solutions
06.2017 - 06.2018
Bachelor of Computer Applications -
Amity University Noida
06.2014 - 05.2017
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