Gurjeet Singh
Senior Operations Manager
Delhi
Summary
Experienced professional with a strong background in the hospitality industry, specifically in cinema operations. Committed to delivering exceptional customer service and implementing effective operational strategies. Skilled in training and establishing quality processes to drive organizational performance. Seeking a top management position in retail & cinema operations within a leading organization to further enhance expertise in customer support and contribute to senior-level assignments.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Senior Operations Manager
Nayan Technologies Pvt Ltd
03.2024 - Current
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
General Manager
Inox Leisure Limited
02.2016 - 01.2024
- Taking care of the entire business operations through business development, budgeting, planning local store marketing activities, hiring and manpower training in accordance to standards
- Adhering to brand standards, evaluating profit & loss statement on monthly basis
- Accountable for operational costs and keeping them at par with budget
- Resolving quality and service complaints thereby ensuring guest satisfaction & profitable business
- Spearheading cinema operations namely programming, operation cost such as food costing, accounting, inventory, cash management, etc
- Ensuring rendering of high quality services, resulting in customer delight
- Handling operational functions like staff briefings, shift management and daily sales report
- Increase operational efficiency through ongoing development of customer database, creates customer segmentation and generates increased customer numbers and business retention
- Overseeing HRM, Staffing, Recruitment, Performance Review and Appraisal
- Overall responsibilities for team of 99 personnel with the added responsibility of 01 Operations Manager, 02 Duty Manager, 05 HOD(Human resources, Security, engineering, housekeeping and accounts)
- Handling operational functions like staff briefings, creating duty roster, shift management
- Improving productivity and morale through accountability and by instituting effective training programs
- Imparting appropriate training on Service Excellence and Teamwork to team members
- Conceptualization and implementing sales & marketing plans in tune with the macro business plans, thereby achieving profitability
- Strategic positioning of signage's to increase visibility in the market place
- Developing marketing campaigns for brand awareness, defining market & determining advertising placements
- Conducting effective advertising and promotional programs with emphasis on Sales Promotions
- Ensuring high quality services, resulting in guest delight & optimum resource utilization for service quality
- Delivering high-value services to upscale guest for exalting their satisfaction levels
- Checking resolutions provided by agents to the customer, auditing case logs for any discrepancies, providing feedback thereby improving the whole process
- Achieving customer concerns or feedback thus ensuring proper implementation of necessary action against them
- Responsible for customer's Satisfaction and retention
Cinema Manager
PVR LIMITED
03.2006 - 01.2016
- To ensure overall Performance and Output & proper box office and Concession management & coordinating with the Government authorities like Collectors Office, Distributors, Entertainment Tax Officers etc
- Organizing Events: This includes organizing various promotion campaigns, contests and related events
- Operation management: Coordinating and controlling the day-to-day operations related shifts, Candy Bar and box-office and recruitment of new Team Members
- Handling all the licensing authorities which are necessary for operating Cinema
- Dealing with local agencies regarding Commercials and ads running in the cinema
- To increase the Profit and visibility of PVR Cinemas by proper strategic planning
- Responsible for maintaining overall discipline and taking corrective actions among the staff
- Interacting with customers whenever required and handling the grievance and complaints for customer's satisfaction
- Handling day to day general operations by proper planning and programming
- Impart training to the new recruits and identify gaps and recommend them for training
- Achieving the sales target of Gift cards and other Promotion Activities from time to time
- Looking after and taking care of Bulk bookings at the Cinema
- Resources planning and monitoring w.r.t
- Housekeeping, Parking, Security, Pest control, etc
- Conduct safety drills, evacuation procedure, scheduled maintenance jobs for all critical equipment
Team Leader in Loan Department (D.S.A)
STANDARD CHARTERED BANK
09.2004 - 03.2006
- Responsible for handling Trainees
- Taking care of Targets & customer queries
- Setting individual sales target for the sales executives
- Motivate the sales team to achieve target on time
Education
M.B.A - PGDBA Correspondence
Symbiosis
Bachelors Degree - undefined
Lucknow University
Senior Secondary - undefined
Saint Paul's College
LucknowPersonal Information
- Citizenship: INDIAN
- Father's Name: Kanwal Nain Singh
- Date of Birth: 12/12/84
- Gender: Male
- Marital Status: Married
Job Aspiration
Seeking for top management level assignment in Retail & Cinema Operations in leading organizations.
Timeline
Senior Operations Manager
Nayan Technologies Pvt Ltd
03.2024 - Current
General Manager
Inox Leisure Limited
02.2016 - 01.2024
Cinema Manager
PVR LIMITED
03.2006 - 01.2016
Team Leader in Loan Department (D.S.A)
STANDARD CHARTERED BANK
09.2004 - 03.2006
M.B.A - PGDBA Correspondence
Symbiosis
Bachelors Degree - undefined
Lucknow University
Senior Secondary - undefined
Saint Paul's College
Similar Profiles
KARTIK BHOLAKARTIK BHOLA
Delivery Manager – CEOs Office at Nayan TechnologiesDelivery Manager – CEOs Office at Nayan Technologies
Prakher DeepPrakher Deep
SR. QUALITY ANALYST at Nayan India Science and TechnologiesSR. QUALITY ANALYST at Nayan India Science and Technologies
Kartik BholaKartik Bhola
Project Manager and Cybersecurity Associate at Nayan TechnologiesProject Manager and Cybersecurity Associate at Nayan Technologies
Abhishek MishraAbhishek Mishra
Sr. Engineer (Electronics component Sourcing Import & Domestic) at Halonix Technologies Pvt Ltd.Sr. Engineer (Electronics component Sourcing Import & Domestic) at Halonix Technologies Pvt Ltd.
Saksham MauryaSaksham Maurya
DevOps Solution Architect – Assistant Consultant at Tata Consultancy ServicesDevOps Solution Architect – Assistant Consultant at Tata Consultancy Services