GURJEET SINGH
NOIDA
Summary
Results-driven fleet management professional with expertise in crisis management and customer relationship building. Proven track record in implementing cost-effective strategies and enhancing service satisfaction.
Overview
10
10
years of professional experience
Work History
Proprietor
Baba Nanak Transportations
Noida
01.2010 - 03.2020
- Managed daily operations of transportation services for school and corporates staff in Delhi NCR.
- Oversaw scheduling and dispatching of vehicles to ensure timely commuting.
- Coordinated maintenance and repairs for fleet management and safety compliance.
- Trained staff on customer service protocols and efficient transport procedures.
- Developed relationships with clients to enhance service satisfaction and loyalty.
- Implemented cost-effective strategies for route optimization.
- Maintained accurate records of transactions, expenses, and vehicle usage data.
- Developed and implemented business strategies to increase sales and profits.
- Maintained records of employee attendance, payroll information, time off requests.
- Recruited qualified personnel through job postings, interviews, background checks.
- Advised staff on policies and procedures related to customer service standards.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Managed crisis situations, resolving issues promptly to minimize impact on business.
Education
Bachelor of Arts -
Mahatma Gandhi Kashi Vidyapith
Varanasi06-2005
High School Diploma -
DTEA Senior Secondary School, Lodhi Estate
05-2002
Skills
- Fleet management
- Route optimization
- Vehicle maintenance
- Scheduling and dispatching
- Customer relationship management
- Crisis management
- Employee recruitment
- Staff training
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Financial recordkeeping
- Operations management
- Employee supervision
- Quality assurance
- Staff hiring
- Payroll administration
- Financial administration
- Budget management
- Decision-making
School Transport Contracts
- Transport Agreement with Father Agnel School, Sector 62 Noida ( Six Routes).
- Transport Agreement with Cambridge School, Sector 27, Noida ( Six Routes).
- Transport agreement with Indian Oil Company, CGO Complex, New Delhi.
- Transport Agreement with NTPC, New Delhi.
- Transport Agreement with PME Power Solutions, Greater Noida.
Other Contracts
Have worked for all major schools in Noida over past three decades. The School we catered to were Somerville School, Noida; Khaitan Public School, Noida; DPS Noida, DAV School, Sector 56, Noida.
Timeline
Proprietor
Baba Nanak Transportations
01.2010 - 03.2020
Bachelor of Arts -
Mahatma Gandhi Kashi Vidyapith
High School Diploma -
DTEA Senior Secondary School, Lodhi Estate