Gurjeet Singh Rajput
Durg
Summary
Dynamic Service Manager with a proven track record at Satyam Balajee Automotive Pvt Ltd., excelling in customer relationship management and team leadership. Enhanced service quality and operational efficiency through analytical thinking and effective complaint resolution, driving customer satisfaction and loyalty. Committed to fostering strong relationships and achieving departmental profitability.
Overview
16
16
years of professional experience
Work History
Service Manager
Satyam Balajee Automotive Pvt Ltd.
RAIPUR
03.2024 - Current
- Managed daily operations to enhance customer service quality.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Analyzed service metrics to identify areas for operational improvements.
- Led team meetings to communicate updates and align on goals.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Performed root cause analysis on recurring problems encountered by customers.
- Coordinated with the warranty department to process claims and provide customer support.
Service Manager
Car Planet Enterprises Pvt Ltd
Raipur
07.2019 - 03.2024
- Ensure Customer Satisfaction with High Quality Standards.
- Increase Market Share, Ensure Department's Profitability, and Monitor Expense Control.
- Maintain Employee Retention & Satisfaction, Meet Dealers' Performance & Profit Guidelines.
- Analyzed service metrics to identify areas for operational improvements.
- Managed daily operations to enhance customer service quality.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Managed daily operations of service department to ensure efficiency.
- Implemented customer feedback systems to improve service quality and satisfaction.
- Developed standard operating procedures for service processes and safety protocols.
Service CRM
Provincial Automobile Pvt Ltd.
Nagpur
09.2017 - 06.2019
- CRM will be responsible for Customer Journey in enter After Sales Process.
- Vehicle In flow, Complaint Management, Ensure delight customer experience and drive the team.
- Serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.
- Acts as a Dealership Goodwill Ambassador.
- Mahindra And Mahindra Dealership
- Managed customer relationships to enhance satisfaction and loyalty.
- Analyzed customer data to identify trends and improve service offerings.
Service Manager
Car Planet Enterprises Pvt Ltd
Raipur
03.2017 - 09.2017
- Runs an efficient and profitable service department through Productive Staffing, Customer retention, Cost Controls, and Maintenance of all service records.
- Ensures that the daily inventory of technician's time is consistently sold to service customers.
- Also need to plan & work to build Manpower capabilities for present & future requirements.
- Jeep Dealership
Assistant Service Manager
Unnati Motors
Nagpur
09.2015 - 12.2016
- Runs an efficient and profitable service department through Productive Staffing, Customer retention, Cost Controls, and Maintenance of all service records.
- Ensures that the daily inventory of technician's time is consistently sold to service customers.
- Also need to plan & work to build Manpower capabilities for present & future requirements.
- Mahindra And Mahindra Dealership
Relationship Manager
Unnati Motors
Nagpur
04.2012 - 09.2015
- Greet customers upon arrival to shop
- Ascertain reason for customer visit thru a verbal interview and visual assessment of the vehicle
- Consult with mechanics regarding appropriate service options
- Connect customers with the appropriate automotive mechanic or technician
- Develop solution methods, attempting to keep costs low
- Provide information on (OEM) part options
- Explain the service options to clients, including time and cost estimates
- Advise on warranty protections and other potential cost-saving service options
- Perform post-service inspection with customers and resolve any queries they may have
- Track maintenance or repair status
- Contact customers at the front desk and facilitate financial transactions
- Manage workflow and schedule for mechanics and technicians
- Perform customer service tasks, including answering the phone, arranging service appointments, and contacting customers for vehicles pick up
- Mahindra And Mahindra Dealership
Service Advisor
Unnati Motors
Nagpur
09.2011 - 04.2012
- Greet customers upon arrival to shop
- Ascertain reason for customers visit thru a verbal interview and visual assessment of the vehicle
- Consult with mechanics regarding appropriate service options
- Connect customers with the appropriate automotive mechanic or technician
- Develop solution methods, attempting to keep costs low
- Provide information on (OEM) part options
- Explain the service options to clients, including time and cost estimates
- Advise on warranty protections and other potential cost-saving service options
- Perform post-service inspection with customers and resolve any queries they may have
- Track maintenance or repair status
- Contact customers at the front desk and facilitate financial transactions
- Manage workflow and schedule for mechanics and technicians
- Perform customer service tasks, including answering the phone, arranging service appointments, and contacting customers for vehicles pick up
- Mahindra And Mahindra Dealership
Home Installation
Unnati Motors
Nagpur
07.2010 - 09.2011
- To explain detailed features and functions of vehicles to customer
- Mahindra And Mahindra Dealership
Education
Graduation -
G.S.College
Maharashtra01.2010
HSSC -
G.S.College
Maharashtra01.2007
SSC -
Orange City High School
Maharashtra01.2005
Skills
- Customer relationship management
- Service operations management
- Inventory management
- Team leadership
- Complaint resolution
- Service quality assurance
- Trustworthy and honest
- Analytical thinking
Accomplishments
- Won Raisator of the Month Award 11 times.
- Won 1st Prize in the Relationship Manager category for 4 consecutive years at the area office level in the Ustaadon K Ustaad Skill Competition.
- Won the Best All-Rounder Award at the national level (represented Vidarbha) in cricket.
- Member of the National Council for Sports Youth Development of India (NCSYD).
Hobbies and Interests
- To Play Cricket
- Listening Music
- Travelling
Disclaimer
I certify that the information provided in this resume is true and accurate to the best of my knowledge
Personal Information
- Date of Birth: 06/05/89
- Gender: Male
- Nationality: India
- Marital Status: Married
Languages
- English
- Punjabi
- Hindi
- Marathi
Timeline
Service Manager
Satyam Balajee Automotive Pvt Ltd.
03.2024 - Current
Service Manager
Car Planet Enterprises Pvt Ltd
07.2019 - 03.2024
Service CRM
Provincial Automobile Pvt Ltd.
09.2017 - 06.2019
Service Manager
Car Planet Enterprises Pvt Ltd
03.2017 - 09.2017
Assistant Service Manager
Unnati Motors
09.2015 - 12.2016
Relationship Manager
Unnati Motors
04.2012 - 09.2015
Service Advisor
Unnati Motors
09.2011 - 04.2012
Home Installation
Unnati Motors
07.2010 - 09.2011
Graduation -
G.S.College
HSSC -
G.S.College
SSC -
Orange City High School