Gurjinder Kaur
Mohali
Summary
Experienced administrator with a strong track record in effectively managing email communication and handling various office responsibilities. Seeking a role to utilize exceptional organizational and research skills for seamless internal and external communication. Committed to providing efficient support and contributing to team success.
Overview
9
9
years of professional experience
Work History
Technical Sales Representative
S &P Data
05.2021 - Current
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended product plans and explained features and costs to help customers make educated buying decisions.
- Drove team revenue totals by bringing in top sales numbers.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Administrative assistant
GTA Electrical and plumbing solutions
06.2019 - 05.2021
- Coordinating office activities and operations to secure efficiency and compliance to company policies
- Supervising administrative staff and dividing responsibilities to ensure performance
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Technical Support Advisor
Gatestone & Co
11.2018 - 01.2019
- Connected and built rapport with customers by actively listening and asking the right question
- Provided knowledgeable technical support and troubleshooting guidance pertaining to client’s Television and Internet service
- Booked service installations, answered installer arrival time inquiries, and rescheduled tech visits as needed, redirected problems to the appropriate resource
- Educated customers in realizing the full benefit of their products and services
- Look for opportunities to improve business and elevate customer experiences
- Promoted and sell the features, advantages, benefits and services to the customers
- Thoroughly documented customer interactions and escalate potential service issues
- Provided feedback to leadership teams to improve environment
Customer Service Representative
Circle K
11.2016 - 07.2018
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Teacher
Akal Academy
01.2016 - 08.2016
- Fostered student curiosity and interest through creative hands-on activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Adapted teaching methods and materials to meet students' varying needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Education
Wireless Information Networking -
Fleming College
Peterborough, Ontario04.2018
BTech - Computer Science and Engineering
SUSWEC
01.2014
Skills
- Attention to Detail
- Customer Service
- Flexibility
- Multi-platform Windows O/S
- Microsoft Office
- Professional Phone Etiquett
- Relationship building
- Observational skills
- Hardware diagnostics
- Desktop support
- Product troubleshooting
Timeline
Technical Sales Representative
S &P Data
05.2021 - Current
Administrative assistant
GTA Electrical and plumbing solutions
06.2019 - 05.2021
Technical Support Advisor
Gatestone & Co
11.2018 - 01.2019
Customer Service Representative
Circle K
11.2016 - 07.2018
Teacher
Akal Academy
01.2016 - 08.2016
BTech - Computer Science and Engineering
SUSWEC
Wireless Information Networking -
Fleming College
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