Gurjot Kour
Noida
Summary
Dynamic and results-driven Product Manager with over 5 years of experience in IT services and client account management. Proven ability to lead large teams, drive strategic initiatives, and deliver high-impact solutions in service-based environments. Adept at stakeholder engagement, cross-functional collaboration, and aligning product strategies with business goals.
Overview
6
6
years of professional experience
Work History
Manager
NTT Data
07.2020 - Current
- Progressed from Associate to Manager within 5 years, demonstrating rapid growth and leadership capabilities.
- Currently managing a strategic account with 129 team members, including 25 team members reporting to me.
- Spearheaded service delivery improvements, resulting in enhanced client satisfaction and operational efficiency.
- Collaborated with cross-functional teams to define product roadmaps and align service offerings with client needs.
- Mentored junior associates and built high-performing teams through structured development plans.
Team Lead
NTT Data
02.2023 - 02.2025
- Developed training programs for new team members, improving onboarding efficiency.
- Implemented process improvements that reduced operational delays and increased productivity.
- Coordinated resource allocation to ensure optimal team performance and project completion.
Senior Associate
NTT Data
10.2021 - 02.2022
- Led cross-functional teams to optimize project delivery and enhance client satisfaction.
- Streamlined operational processes, resulting in increased efficiency and reduced turnaround times.
- Mentored junior associates, fostering professional development and knowledge sharing within the team.
- Implemented data-driven strategies to improve service delivery and resource allocation.
Associate
NTT Data
07.2020 - 10.2021
- Led cross-functional teams to implement process improvements, enhancing operational efficiency and client satisfaction.
- Developed and maintained project plans utilizing Agile methodologies to ensure timely delivery of services.
- Analyzed data trends to provide strategic insights, driving decision-making and performance optimization.
Netgear Team Member
Tech Mahindra
09.2019 - 06.2020
- Contributed to the NetGear service support team, focusing on product troubleshooting and customer experience.
- Gained foundational experience in service delivery and client interaction in a global IT environment.
Education
Bachelor of Engineering - Electronics & Communication
MIET, Model Institute of Engineering And Technology, Jammu
Jammu, India07-2019
Skills
- Product Lifecycle Management
- Service Delivery & Operations
- Team Leadership & Mentoring
- Stakeholder Engagement
- Agile & Scrum Methodologies
- Strategic Planning
- Client Relationship Management
- Data-Driven Decision Making
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
- Promoted to Manager within 3 years at NTT Data for outstanding performance and leadership.
- Successfully led a 100+ member account with consistent delivery excellence.
- Recognized for driving process improvements and fostering team collaboration.
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Punjabi
Advanced (C1)
Timeline
Team Lead
NTT Data
02.2023 - 02.2025
Senior Associate
NTT Data
10.2021 - 02.2022
Associate
NTT Data
07.2020 - 10.2021
Manager
NTT Data
07.2020 - Current
Netgear Team Member
Tech Mahindra
09.2019 - 06.2020
Bachelor of Engineering - Electronics & Communication
MIET, Model Institute of Engineering And Technology, Jammu